3rd Shift Residential Home Supervisor

Heartspring Inc•Wichita, KS

9h•Onsite

About The Position

The 3rd Shift Residential Home Supervisor oversees overnight operations, staff performance, and student safety across eight residential group homes. The role provides active leadership across multiple locations, ensuring Direct Support Professionals follow care plans, safety protocols, and organizational expectations. Responsibilities include conducting walkthroughs, responding to urgent situations, supporting frontline staff, and making sound decisions to maintain safe, consistent, high-quality care. The supervisor provides oversight of overnight teams, monitors student safety and quality of care, oversees residential operations and documentation, and communicates important updates and concerns to Residential leadership. The position works on-site across the eight homes on a full-time overnight schedule of 10:30 p.m. to 8:30 a.m. The work takes place indoors and outdoors and includes frequent exposure to physical interactions and other risks in a school and residential care setting.

Requirements

High school diploma or GED.
Valid Kansas driver's license.
At least 3–5 years of supervisory or leadership experience in residential care, behavioral health, developmental disabilities, or a related setting.
Strong leadership skills, including the ability to coach, develop, and hold staff accountable.
Ability to make independent decisions and exercise sound judgment during overnight operations.
Experience managing multiple priorities, locations, or teams simultaneously.
Excellent judgment and ability to remain calm during emergencies or challenging situations.
Strong communication, conflict-resolution, and problem-solving skills.
Proactive approach to identifying concerns before they become larger problems.
Reliability, professionalism, follow-through, and ability to build trust while maintaining clear expectations and professional boundaries.
Strong organizational skills and attention to detail.
Commitment to student safety, quality care, and continuous improvement.
Strong written and verbal communication skills.
Ability to maintain confidentiality and accurately complete required documentation.
Ability to successfully complete and maintain required CPR and crisis prevention/intervention certifications.
Proficiency with basic computer applications, including Microsoft Office.
Must pass a state and federal background check, drug screening, physical, and lifting test.

Nice To Haves

Associate degree or higher in Human Services, Psychology, Education, Healthcare Administration, Business Management, or a related field.
Experience supporting children or adults with autism, intellectual/developmental disabilities, or complex behavioral needs.
Experience with staff scheduling, performance management, incident response, and regulatory compliance.
Knowledge of trauma-informed care, behavior support plans, and crisis intervention practices.

Responsibilities

Provide direct oversight and leadership to overnight Direct Support Professionals across eight residential group homes.
Conduct regular walkthroughs to monitor staff engagement, student safety, and quality of care.
Coach, mentor, and support frontline staff; address performance concerns and reinforce expectations.
Monitor staffing coverage and respond to unexpected absences or operational needs.
Promote a positive, respectful, and accountable team environment.
Ensure students receive safe, compassionate, individualized care throughout overnight hours.
Monitor compliance with individualized care plans, behavior support plans, and residential routines.
Respond to behavioral escalations, medical concerns, emergencies, and other critical incidents; provide hands-on staff support when needed.
Ensure appropriate incident reporting, documentation, and communication.
Maintain a safe residential environment that promotes student dignity, independence, and well-being.
Monitor operations across all eight homes for consistency in care and service delivery.
Ensure staff follow policies, procedures, and regulatory requirements.
Identify operational gaps, safety concerns, and opportunities for improvement.
Support quality assurance activities, residential audits, and compliance expectations.
Ensure accurate and timely completion of student and operational documentation.
Assist with student transitions, staffing adjustments, and other residential needs.
Serve as a key overnight leadership contact for frontline staff.
Communicate student updates, staffing concerns, incidents, operational needs, and shift-to-shift information to Residential leadership.
Collaborate with nursing, behavioral, educational, and residential teams as needed.
Exercise independent judgment and escalate concerns when additional leadership involvement is needed.