Residential Glazier/Installer

The Glass Guru of Roseville•Roseville, CA

5d•$20 - $27•Onsite

About The Position

The Residential Glazier/Installer is the primary product fulfillment position in the company and delivers the customer experience in the home during the final installation process. The role involves preparing and inspecting materials, loading installation vehicles, communicating with the office and customers, installing products and services, troubleshooting problems, and coordinating follow-up work when an installation cannot be completed safely or to the required quality. Installers are also responsible for protecting and cleaning the customer’s home or business and explaining product care, maintenance, warranty information, and how to request service.

Requirements

At least 1 year of residential glass installation experience.
High school diploma or equivalent.
Must pass an initial background check and drug test.
Valid driver’s license and clean DMV record.
Physically capable of performing the work, in good health, and able to lift 50–100 pounds unassisted.

Nice To Haves

Residential glass replacement experience, including single- or double-pane window glass, shower enclosures, and skylights.
Residential window and door installation experience, including new construction and retrofit.
Window and door maintenance, weatherization, and repair experience.
Effective troubleshooting skills.
Excellent verbal and written communication skills.
Microsoft Office proficiency, including Word and Excel.
Hardworking and motivated, with excellent organizational and time-management skills.

Responsibilities

Inspect job materials to confirm that products are the correct size and style and have no obvious damage or flaws.
Load required job materials, tools, paperwork, safety equipment, and redundant materials onto installation vehicles.
Notify the office and customer if running late for a scheduled installation appointment.
At the customer’s home, confirm the work, products, installation locations, estimated completion time, and customer expectations.
Install all products and services included in the work order and troubleshoot installation problems.
If a safe, quality installation cannot be completed as scheduled, document the issues and materials needed to finish the work later.
Communicate with relevant team members about incomplete work so materials can be ordered, the cause of the return visit can be identified, and customer expectations can be managed.
Protect and care for the customer’s home or business, including using booties, and leave the area cleaner than it was found.
Close out the installation by explaining product care and maintenance, applicable warranty information, and how to contact the company for service or questions.