Glazier/Installer

The Glass Guru•Waukegan, IL

About The Position

The Glass Guru of Gurnee is hiring experienced Glaziers and Installers to work on residential and/or commercial glass projects. This is the company’s primary fulfillment role, responsible for delivering a positive customer experience during the final installation process. The position involves preparing materials and equipment, communicating with customers and office staff, completing installations safely and to a high standard, and explaining product care and warranty information to customers. Compensation is $25.00–$30.00 per hour. The company offers two weeks of paid leave, paid holidays, competitive pay, free food and snacks, free uniforms, opportunities for advancement, and training and development.

Requirements

At least 1–2 years of residential glass installation experience.
High school diploma or GED.
Valid driver’s license and clean DMV record.
Physically capable of performing the work and in good health, with the ability to lift 50–100 pounds unassisted.

Nice To Haves

Residential glass replacement experience, including single- or double-pane window glass, shower enclosures, and skylights.
Residential window or door installation experience, including new construction and retrofit.
Commercial glazing and light-duty storefront experience.
Window or door maintenance, weatherization, and repair experience.
Effective troubleshooting skills.
Positive customer-interaction skills.
Strong verbal communication skills.
Microsoft Office proficiency, including Word and Excel.
Strong work ethic, self-motivation, organization, and time-management skills.

Responsibilities

Inspect job materials to confirm products are the correct size and style and have no obvious damage or flaws.
Load job materials, tools, paperwork, safety equipment, and redundant materials onto installation vehicles.
Notify the office and customer if arriving late for a scheduled installation.
Upon arrival, confirm the work, products, installation locations, estimated completion time, and customer expectations.
Install products and services specified in the work order, troubleshoot problems, and seek to resolve on-site installation issues.
If a safe, quality installation cannot be completed as scheduled, document the issues and materials needed to complete the work later.
Communicate incomplete work to relevant team members so materials can be ordered, the cause of the return visit can be identified, and customer expectations can be managed.
Protect the customer’s home or business and leave the space clean, using protective items such as booties.
Close out installations by explaining product care and maintenance, applicable warranty information, and how customers can contact the company for service or questions.