Residential Energy Services Consultant

Career finder•Elmwood Park, WI

18h•Onsite

About The Position

As the primary customer contact, the RESC proactively and reactively responds to the sales and service needs of residential and small commercial customers including service delivery, outages, energy quality issues, new services (permanent and temporary), outdoor lighting, rewires, relocations, hold-off clearances, removals (permanent and temporary), cut-offs, metering, client jobs, and billing inquiries for gas and electric customers.

Requirements

Applicant must have an associate degree (or equivalent education) in engineering, marketing, business administration, project management or finance
In lieu of an associate degree, applicant must have four years of Wisconsin Field Operations experience including customer service and clerical support
Applicant must have at least three years of customer contact experience
Applicant must have a valid driver's license and meet the company's requirements for driving
Official transcripts are required and should be submitted at the time of your application; must be attached to application or provided to HR within ten (10) days of the posting closing date. If you do not have your transcripts, please take the necessary steps to be able to provide them prior to being scheduled for any testing.

Responsibilities

Contact, establish, and maintain relationships with both new and current customers to discuss their wants, requirements, service concerns
Work with homeowners, developers, contractors, consultants, engineering firms, municipalities to establish new/expanded service
Consult with customers on service options and corresponding prices
Create/cancel work requests, send applications and other correspondence to customers, builders, contractors
Coordinate installation with internal and external resources, negotiate timelines and required-by dates
Request plot surveys, boundary lines and other missing information on work request
Manage customer contact and expectations for service delivery by identifying/resolving potential issues to completion
Proactively manage internal work requests by identifying/resolving potential issues to completion
Provide notification for planned outage to affected customers
Respond to rate evaluations, bill inquiries, various service functions
Initiate customer referrals and promote participation in various company programs, energy efficiency, focus on energy, conservation measures
Determine availability of service
Apply standard cost guide information to give customer general cost for new service, rewire, relocation, deactivations/removal, etc
Determine need for site visit and assign design/site visit to appropriate personnel
Act on requests for site visits for central groups, customer contact centers, and customers to gather field information or determine if job is design/non-design
Provide answers to technical questions from construction crews, customers, etc
Identify options and alternatives to customer requests for service work
Perform gas energy audits, apply economic models for gas sales/gas main estimates
Share locations for potential new building, pool/deck sites, drain tile location, etc
Process annexation orders and request addresses to be designated and assigned by municipalities for new premises
Respond to meter requests/removals, prepare documents for Meter & Service
Coordinate/schedule customer/company requested outages, hold-offs, including client jobs
Report emergency or outage information for gas and electric facilities to the appropriate service department
Respond to notification of customer equipment violations/hazards by composing, scanning into STORMS, distributing letters to customers/municipalities and follow-up for possible corrective actions
Coordinate, conduct, participate, track site utility meetings for new residential/small commercial developments
Manage/record customer expectations regarding project timelines
Provide customers/developers/builders with appropriate contacts and applications/paperwork
Monitor schedule and provide ongoing communication of job status to all parties involved
Reconcile needs between customer, company, and municipalities to resolve conflicts regarding service needs
Update/manage database information, e.g., managing work queues, documenting customer contacts, etc
Respond to customers regarding outages and be available for emergency/storm duty roles
Investigate and resolve customer inquiries or complaints
Provide back-up support to expediting and ESC staff
Walk permits to ensure on-time delivery for small commercial/residential service