Residential Customer Care Specialist

Armstrong Group•Warrendale, PA

13d

About The Position

Guardian Protection is seeking a caring, driven Customer Care Specialist to help residential customers get the most out of their security systems and smart home technology. The specialist serves as a friendly, knowledgeable voice for Guardian, supporting customers with alarm monitoring, home automation, billing, and account inquiries. The role focuses on delivering compassionate and knowledgeable service, retaining satisfied customers, providing basic product support, promoting products and services, and proactively contacting customers to help them benefit from Guardian’s offerings.

Requirements

Demonstrate patience and genuine compassion.
Have problem-solving skills and the ability to make people feel heard.
Be comfortable with technology and multitasking across systems.
Have effective, clear, kind, and confident communication skills.
Have a high school diploma.
Be able to pass a background check and drug screen.

Nice To Haves

Call center experience is a plus but is not required.
Customer service skills and experience are valued.

Responsibilities

Handle inbound calls about alarm monitoring, home automation, billing, and account inquiries.
Deliver caring, compassionate, and knowledgeable customer experiences that retain delighted customers.
Perform basic product support.
Promote and upsell products and services to existing customers.
Place proactive calls to build client relationships and help customers get the most benefit from Guardian products and services.