CUSTOMER CARE SPECIALIST

GHP Management Corporation•Los Angeles, CA

7d•$21 - $22•Onsite

About The Position

The Customer Care Specialist is the onsite first point of contact for resident interactions and works to create an exceptional living experience at the community. The role requires a professional, friendly, service-oriented approach and a commitment to positive resident and colleague experiences. This is a full-time, non-exempt position at MEDICI in Los Angeles, California, reporting to the Assistant Community Manager and/or Community Manager. The position supports resident relations and retention, community events and social media engagement, leasing-related processes such as renewals, and daily property operations. It also involves inspections, maintenance work-order coordination, resident communications and records, and support for rent delinquency prevention.

Requirements

High school diploma or equivalent experience.
One to three years of customer relations experience in property management or a similar industry, or two to three years of combined customer relations experience in retail, hospitality, or property management.
General computer skills.
Ability to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment.
Personable, positive, team-oriented mindset.
Ability to multitask, work independently, and manage competing requests and priorities.
Unrestricted authorization to work in the United States.
Willingness to submit to a background investigation.

Nice To Haves

Knowledge of Fair Housing.
Customer relations experience in retail, hospitality, or property management.

Responsibilities

Act as the first point of contact for resident inquiries, service requests, and concerns.
Promote a sense of community and an outstanding living experience for residents.
Resolve resident concerns, support positive resident relations, mediate conflicts, and recommend alternative solutions to management.
Handle resident requests and complaints efficiently.
Support resident retention through service delivery, resident events, and outreach.
Assist residents with move-ins, requests, follow-up, administration, renewals, and move-outs.
Model company values, policies, initiatives, and service expectations.
Plan and host community events.
Use assigned social media outlets, including Yelp, Google, and Facebook, to engage residents.
Present renewal options to residents in support of the resident renewal process.
Inspect common areas and resident amenities daily and report cleaning needs to the Service Team.
Conduct patio and balcony compliance inspections to ensure they meet GHP exterior standards.
Prepare resident notices in accordance with lease and Fair Housing requirements, as instructed by the Community Manager.
Generate maintenance work orders and follow up with the Service Team on status and completion.
Communicate maintenance work-order status to residents.
Log all resident activity and maintain thorough knowledge of property specifications and community policies.
Support rent delinquency prevention by contacting late residents and ensuring payments are posted to their accounts as soon as possible.