Customer Care Specialist

CBT•Springboro, OH

9d•Onsite

About The Position

A Customer Care Specialist supports communication with new and existing clients and vendors, resolves complex inquiries, and helps ensure customer satisfaction. The role performs administrative functions essential to the sales process and supports both inside and outside sales. It works closely with the shipping department, suppliers, and accounting to address orders, shipments, and returns. The position is based at CBT Springboro in Springboro, Ohio, and work is performed in a general office environment. The role may also provide receptionist coverage, assist with sales presentations and reports, and help train new Customer Care Specialists. This description is intended to outline the general nature and level of work and may change as business needs evolve.

Requirements

High school diploma or equivalent.
Clearly and concisely convey essential information verbally and in writing.
Use active listening skills when sharing information.
Manage multiple projects and priorities while responding to changes in priorities.
Demonstrate effective analytical skills in routine situations.
Pay close attention to detail and proofread documents for correct grammar, spelling, and punctuation.
Use Microsoft Word and Excel and learn other software as needed.

Nice To Haves

Three to five years of administrative or sales support experience.

Responsibilities

Expedite and follow up on new and existing orders, verifying pricing, part numbers, and quantities.
Process returns and credits.
Answer telephone calls, take accurate messages, and deliver them to the appropriate people.
Respond to requests by gathering and providing information, referring non-routine calls to appropriate staff, and asking probing questions.
Serve as a backup to the receptionist and fill in for the receptionist and other Customer Care Specialists as needed.
Locate and gather information from appropriate sources to help resolve business issues, including pursuing information that is not readily available.
Compose, modify, and proofread correspondence, reports, and presentations from rough drafts, general instructions, or knowledge of the area and Company.
Work with the shipping department and suppliers to ensure timely shipment of products to customers.
Compile weekly customer reports in Excel as needed.
Manage and maintain sales presentations and assist the sales team.
Support inside and outside sales.
Work with accounting to resolve customer and vendor returns.
Assist with training new Specialists.
Perform other duties as assigned or as they become evident.