Customer Care Specialist

CBT•Cincinnati, OH

9d•Onsite

About The Position

A Customer Care Specialist supports focused, productive communication with new and existing clients and vendors, resolves complex client inquiries, and helps ensure customer satisfaction. The role performs administrative functions essential to the sales process and supports inside and outside sales. It works closely with shipping, suppliers, and accounting to address customer needs and returns, and may assist with training new Specialists. Work is performed in a general office environment. The role may also cover for the receptionist and other Customer Care Specialists as needed, and perform other duties as assigned or as business needs evolve.

Requirements

High school diploma or equivalent.
Able to use Microsoft Office, including Word and Excel.
Able to learn and use other software as needed.
Communicate essential information clearly and concisely, both verbally and in writing.
Use active listening skills while sharing information.
Manage multiple projects and priorities while responding to changes in priorities.
Demonstrate effective analytical skills in managing routine situations.
Maintain good attention to detail and proofread documents for correct grammar, spelling, and punctuation.

Nice To Haves

Three to five years of administrative or sales support experience is preferred.

Responsibilities

Expedite and follow up on new and existing orders, verifying pricing, part numbers, and quantities.
Process returns and credits.
Answer telephone calls and take and deliver accurate messages.
Respond to requests by gathering and providing information, referring non-routine calls to appropriate staff, and asking probing questions to respond effectively.
Back up the receptionist.
Locate and gather information from appropriate sources to help resolve business issues, including pursuing information that is not readily available.
Compose, modify, and proofread correspondence, reports, or presentations from rough drafts, general instructions, or special knowledge of the area and company.
Work with the shipping department and suppliers to ensure timely product shipment to customers.
Compile weekly customer reports in Excel as needed.
Manage and maintain sales presentations and assist the sales team.
Support inside and outside sales.
Work with accounting to resolve customer and vendor returns.
Assist with training new Specialists.
Fill in for the receptionist and other Customer Care Specialists as needed.
Perform other duties as assigned or as they become evident.