Customer Care Specialist

SuperCare Health (USA) • Albuquerque, NM

5d • $16 - $26 • Onsite

About The Position

The Customer Care Specialist, under the general supervision of the Customer Care Supervisor, provides helpful, positive customer service to patients, clients, referral sources, physicians, sales representatives, and coworkers. The role handles orders and inquiries for durable medical and respiratory equipment, repairs, supplies, and related items, while coordinating the information, documentation, insurance verification, and authorization needed to process orders.

Requirements

• Experience with a medical supply company.
• Knowledge of diagnoses and medical terminology.
• Excellent customer service skills.
• Detail-oriented and strong organizational skills.
• Previous management, supervisor, or lead experience.
• Proficiency in Microsoft Word, Outlook, and PowerPoint.
• Ability to handle multiple tasks, plan and prioritize activities, achieve results, and meet deadlines.
• Fundamental computer skills.

Nice To Haves

• Experience in healthcare, medical, or the HME industry.
• Bilingual Spanish.

Responsibilities

• Answer incoming phone calls and faxes and take customer orders for durable medical and respiratory equipment, repairs, supplies, and other items.
• Maintain open communication with patients, clients, and referral sources, and respond to their questions and problems.
• Assist walk-in customers as needed.
• Prepare intake by gathering referral, patient demographic, contact, physician, diagnosis, discharge, and requested-item information.
• Gather required documentation before delivery, such as CMN, prescription, ABG, care plan, and authorization documents.
• Verify medical necessity with physicians.
• Verify eligibility, coverage, payer, and authorization information according to guidelines, contracts, and payer matrices; obtain authorization and expiration dates.
• Verify patient demographics and prior equipment usage with patients.
• Inform patients of financial responsibilities, including copayments, share of cost, and deductibles, and provide information about coverage and benefits.
• Enter orders and data accurately and promptly into the system, including closet and on-call orders.
• Enter notes in the appropriate insurance, general, and authorization areas of the computer system.
• Process orders for shipping or dispatch to technicians or respiratory therapist deliveries.
• Remain knowledgeable about products, guidelines, insurance coverage, and coverage trends.
• Attend departmental and company meetings and in-services.
• Report to work daily and be ready at the scheduled start time; work Saturday assignments as needed or scheduled.
• Meet minimum monthly goals and perform other duties as assigned or requested by a supervisor or management.
• Follow SuperCare Health company policies and maintain a professional, safe, and clean work environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Savings Account
• 401(k)
• Voluntary life insurance
• Observed holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day
• Paid training
• Paid time off
• Sick time
• Growth opportunities
• Employee referral reward program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed