Residential Customer Care Specialist

Armstrong Group•Warrendale, PA

3d•Onsite

About The Position

Guardian is expanding and looking for caring, driven individuals to join their team as Residential Customer Care Specialists. This role involves being the voice of Guardian, assisting customers with their security systems and smart home technology. The company emphasizes safety, innovation, and customer support, believing that life is better when it's safe. They offer a competitive wage, benefits starting day one, paid time off, on-site amenities, and continuous training for growth and advancement within an amazing culture that values teamwork and integrity.

Requirements

Ability to demonstrate patience and genuine compassion.
A knack for solving problems and making people feel heard.
Comfort with technology and multitasking across systems.
Effective communication skills—clear, kind, and confident.
A high school diploma.
Ability to pass a background check and drug screen.

Nice To Haves

Call center experience is a plus but not required – If you’ve got great customer service skills and experience, we want to hear your story!

Responsibilities

Handle inbound calls related to alarm monitoring, home automation, billing, and account inquiries.
Deliver caring, compassionate, and knowledgeable experiences that retain delighted customers.
Perform basic product support.
Promote and upsell products and services to existing customers.
Build excellent client relationships by placing proactive calls to help customers achieve the most benefit from our products and services.