Residential Crisis Worker - Full Time

The Opportunity Alliance • South Portland, ME

3d • Onsite

About The Position

The Residential Crisis Worker (RCW) provides direct care to adults experiencing a mental health or co-occurring crisis at Broadway Crossings Crisis Residential Unit in South Portland, Maine. The program offers short-term, trauma-informed stabilization services in a home-like setting as an alternative to psychiatric hospitalization. The RCW works as part of a team to provide listening support, assist clients with treatment-plan goals, consult with clinicians, administer medication, document services, facilitate group activities, and perform housekeeping duties.

This is an in-person, full-time position working 40 hours per week. Two shifts are available. The role involves occasional driving to meetings and trainings, agency locations, and offsite client needs within the program service area; this may include transporting clients. Training is provided toward MHRT-1 certification, and the employee must obtain MHRT-1 and CRMA certification within six months of hire.

Requirements

• An associate degree, equivalent completion of higher-education coursework, or a high school diploma with related experience.
• Must be able to obtain MHRT-1 and CRMA certifications within six months of hire; training is provided.
• Strong oral and written communication, teamwork, passion for helping others, computer literacy, and organizational skills.
• Valid driver's license and a good driving record.
• Must pass criminal background, child protective service, sex offender, and CNA registry checks, and must not be on a state or federal suspension or disbarment list.
• Must pass a pre-employment physical and be able to exert moderate physical effort, including occasional standing, walking, reaching, stooping, bending, kneeling, crouching, and typing, and frequent lifting and carrying of materials weighing up to 25 pounds.
• Must pass a pre-employment TB screen and provide proof of immunization or immunity against measles, mumps, rubella, varicella, and influenza; hepatitis B vaccination is optional. Medical exemptions may be accommodated with a written statement from a licensed medical professional.

Nice To Haves

• MHRT-1, C, CSP, CRMA, DSP, CNA, PSS, or similar certification.
• Related work or training in mental health, harm reduction or recovery, healthcare, education, caregiving, customer service, or residential services.

Responsibilities

• Provide respectful, professional support to clients and help them achieve crisis stabilization goals.
• Help ensure the safety of clients, staff, and community members.
• Liaise with community resources to support clients comprehensively.
• Lead recreational and therapeutic activities.
• Administer medications according to CRMA guidelines.
• Maintain accurate and timely client service records.
• Help provide a comfortable, welcoming, home-like environment, including housekeeping duties.
• Assist clients with treatment-plan goals, provide listening support, and consult with clinicians.
• Participate in ongoing training and professional development.
• Drive as needed to meetings, trainings, agency locations, and offsite client needs; this may include transporting clients.

Benefits

• Generous paid time off accrual.
• Nine paid holidays per calendar year and up to three floating holidays per calendar year.
• Medical benefits at a reasonable cost.
• Dental and vision insurance options.
• Agency-paid basic life insurance and short- and long-term disability insurance.
• 403(b) retirement plan with an agency match; all employees are eligible.
• Tuition reimbursement offered once per year through an application process.
• The Opportunity Alliance is a qualified employer under the Public Service Loan Forgiveness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree