Residential Counselor- FT Weekend

Oasis Center•Nashville, TN

1d•$48,000 - $50,000

About The Position

The Residential Counselor provides consistent full-time weekend residential coverage, crisis intervention, intake and referral services, and case management support to youth and families served through the Emergency Shelter. The position supports continuity between weekday and weekend operations through communication, follow-through, documentation, and coordination of youth and program needs. The schedule is Saturday through Tuesday, 9 a.m. to 7 p.m., in the Crisis Services Program / Emergency Shelter. The role is non-exempt. The counselor supervises and supports shelter residents, applies Positive Youth Development and trauma-informed approaches, and assists with problem-solving, conflict resolution, activities, life-skills instruction, and case management. The role also responds to crisis-line calls and walk-ins, conducts screening and intake, coordinates referrals, supports youth appointments and other service needs, and transports residents as needed. Counselors coordinate with supervisors, therapists, on-call staff, and community partners, and maintain timely, ethical records. Weekend continuity duties include reviewing weekday-to-weekend communication and resident information, following through on assigned weekend tasks, documenting significant events and unresolved needs, and ensuring an effective handoff to the weekday team. The counselor also monitors shelter capacity, communicates operational barriers to the Shelter Manager, and participates in designated weekday meetings, supervision, and training. The position requires sitting and talking or hearing regularly, and occasionally standing and walking. Close and distance vision are required. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Ability to communicate effectively orally and in writing.
Ability to visually and audibly supervise clients.
Knowledge of youth and adolescent development.
Knowledge of and ability to apply Positive Youth Development principles and trauma-informed care approaches.
Knowledge of and ability to apply crisis-intervention techniques.
Knowledge of and ability to access community resources.
Ability to form appropriate, ethical, strong, caring, and affirming relationships with residents, including LGBTQ+ youth.
Ability to provide intake, referral, and basic case management support.
Ability to communicate and coordinate information effectively across shifts.
Ability to work independently while appropriately using on-call and supervisory support.
Ability to manage multiple responsibilities in a 24-hour residential and crisis-response environment.
Ability to use required office equipment, electronic records, and databases.
Understanding of racial inequities and other forms of discrimination, and willingness to work from an anti-oppression model.
Valid State of Tennessee driver’s license and safe driving record.
Relevant experience working with youth, families, residential programs, crisis services, or a related setting.
Bachelor’s degree preferred; high school diploma or equivalent relevant experience in youth development, residential, crisis, or human services.

Nice To Haves

Bachelor’s degree.

Responsibilities

Provide awake supervision and support to shelter residents during assigned shifts.
Engage and support youth using Positive Youth Development and trauma-informed approaches.
Facilitate problem-solving and conflict-resolution activities and coordinate or supervise resident activities as assigned.
Provide individual life-skills instruction and case management support as assigned.
Provide crisis intervention, referral, and intake services through the crisis phone line, walk-in service, Safe Place, and other established response systems.
Conduct intake and assessment services for youth and families referred to the shelter.
Refer potential clients to Oasis programs or appropriate external resources.
Respond to weekend and after-hours referrals and walk-ins in a timely manner.
Provide liaison, advocacy, and referral services with community partners, including mental health centers, hospitals, courts, schools, and the Department of Children’s Services.
Support youth with weekend appointments, family contacts, passes, transportation, community activities, and other identified service needs; transport residents as needed.
Consult with supervisors, therapists, and appropriate staff about case-related needs.
Document client interactions, crisis calls, walk-ins, referrals, intake, and shelter services consistently and ethically.
Review weekday-to-weekend communication logs, resident profiles, service needs, and other relevant documentation at the start of weekend assignments.
Follow through on weekend tasks and case management needs, including time-sensitive referrals, calls, appointments, and service coordination.
Communicate significant changes in youth circumstances, safety, placement, or service needs to appropriate supervisors, therapists, or on-call staff.
Document weekend admissions, discharges, incidents, family contacts, transportation, appointments, and other significant events for the weekday team.
Identify unresolved needs requiring weekday follow-up and document the needs and actions taken.
Support a consistent weekend-to-weekday handoff and maintain awareness of shelter capacity and factors affecting bed utilization.
Identify recurring weekend operational barriers and communicate them to the Shelter Manager.
Maintain accurate and timely records and reports required by the agency, funding sources, and licensing sources; prepare or maintain resident files as assigned.
Conduct follow-up contacts as needed and assist with preparation for funding and licensing monitoring visits.
Attend supervision, staff meetings, and required training; participate in staff and program development and orient new staff, volunteers, or interns when assigned.
Fulfill ongoing training requirements as directed by the supervisor.