Residential Counselor- FT Weekend

Oasis Center•Nashville, TN

12h

About The Position

The Residential Counselor provides consistent full-time weekend residential coverage for youth and families served through the Emergency Shelter. The role provides awake supervision, youth support, crisis intervention, intake and referral services, and case management support. It also promotes continuity between weekday and weekend operations through communication, follow-through, documentation, and coordination of youth and program needs. The counselor supports residents using Positive Youth Development and trauma-informed approaches; assists with life skills, conflict resolution, activities, appointments, family contacts, transportation, and other service needs; and coordinates with supervisors, therapists, on-call staff, and community partners. The position responds to crisis-line calls and eligible walk-ins, completes screenings and intakes, and facilitates referrals to Oasis programs or external resources. The role maintains accurate and timely records, follows up on assigned weekend needs, communicates significant events and unresolved needs to the weekday team, participates in supervision, meetings, and training, and assists with monitoring preparation. The position may also participate in orienting new staff, volunteers, and interns when assigned.

Requirements

Ability to communicate effectively orally and in writing.
Ability to visually and audibly supervise clients.
Knowledge of youth and adolescent development.
Knowledge of and ability to apply Positive Youth Development principles and trauma-informed care approaches.
Knowledge of and ability to apply crisis-intervention techniques.
Knowledge of and ability to access community resources.
Ability to form appropriate, ethical, strong, caring, and affirming relationships with residents, including LGBTQ+ youth.
Ability to provide intake, referral, and basic case-management support.
Ability to communicate and coordinate information effectively across shifts.
Ability to work independently while appropriately using on-call and supervisory support.
Ability to manage multiple responsibilities in a 24-hour residential and crisis-response environment.
Ability to use required office equipment, electronic records, and databases.
Clear understanding of racial inequities and other forms of discrimination, and willingness to operate from an anti-oppression model.
Valid State of Tennessee driver’s license and safe driving record.
Relevant experience working with youth, families, residential programs, crisis services, or a related setting.
High school diploma or equivalent, or relevant experience in youth development, residential, crisis, or human services; a bachelor’s degree is preferred.

Nice To Haves

Bachelor’s degree.

Responsibilities

Provide awake supervision and support to shelter residents during assigned shifts.
Engage and support youth using Positive Youth Development and trauma-informed approaches; facilitate problem-solving and conflict resolution as needed.
Coordinate and supervise resident activities and provide individual life-skills instruction and case management support as assigned.
Provide crisis intervention, intake, assessment, referral, and resource information through crisis-line calls, walk-ins, Safe Place, and other established response systems.
Support timely responses to weekend and after-hours referrals and walk-ins, including completing initial screening and intake responsibilities within the scope of the position.
Refer potential clients to Oasis programs or appropriate external resources and communicate with referral sources regarding next steps and outstanding information.
Provide liaison, advocacy, and referral services with community partners, including mental health centers, hospitals, courts, schools, and the Department of Children’s Services.
Support residents with weekend appointments, family contacts, passes, transportation, community activities, and other identified needs; transport residents as needed.
Coordinate with supervisors, therapists, and appropriate staff regarding case-related needs, and contact supervisory or on-call staff when consultation or authorization is required.
Review weekday-to-weekend communication logs, resident profiles, service needs, and other relevant documentation at the start of the weekend assignment.
Follow through on assigned weekend tasks, case-management needs, time-sensitive referrals, calls, appointments, and service coordination.
Maintain awareness of resident activities, appointments, transportation, family contacts, passes, safety considerations, discharge needs, and shelter capacity.
Communicate significant changes in residents’ circumstances, safety, placement, or service needs to appropriate staff.
Document weekend admissions, discharges, incidents, family contacts, transportation, appointments, crisis calls, walk-ins, referrals, and other significant events for the returning weekday team.
Identify unresolved needs requiring weekday follow-up and clearly document actions taken to support an effective handoff.
Communicate potential admissions, discharges, bed-utilization barriers, and recurring weekend operational barriers through established procedures, including concerns to the Shelter Manager.
Maintain accurate and timely client, resident, crisis, referral, and program records, including reports required by the agency, funders, and licensing sources; prepare or maintain resident files as assigned.
Conduct follow-up contacts as needed and participate in designated weekday meetings, supervision, staff and program development, and required training.
Participate in orientation of new staff, volunteers, and interns when assigned.
Assist with preparation for funding and licensing monitoring visits and fulfill ongoing training requirements.
Perform related tasks as assigned.