Residential Coordinator - Per Diem

Hudson River Housing Inc•Poughkeepsie, NY

75d•Onsite

About The Position

Hudson River Housing is dedicated to developing and preserving quality affordable housing and helping individuals and families obtain and maintain housing through education, advocacy, and support services. The Residential Coordinator supervises residents, visitors, guests, and the physical property at the assigned site in accordance with organizational policies, procedures, and regulations. The role provides services including resident intake, customer service, administrative support, minor housekeeping, advocacy, and crisis intervention. This is a per diem position in Poughkeepsie, New York, paying $18.00 per hour. The Residential Coordinator reports to the Resident Services Manager.

Requirements

High school diploma or GED.
Basic reading, writing, and computer skills, and the ability to communicate effectively.
Detail-oriented and organized, with the ability to prioritize daily challenges.
Flexible and open-minded when responding to unexpected situations.
Compassion for helping others and sensitivity to special needs and diverse populations.
Responsible and nonjudgmental, with the ability to think constructively and work independently and as part of a team.
Strong commitment to personal and professional ethics and standards; ability to maintain appropriate boundaries and confidentiality.
Human services experience, including interpersonal skills and sensitivity to homeless, mentally ill, low-income, and other special-needs populations.
General administrative experience and excellent organizational skills.
Ability to climb multiple sets of stairs.
Home and/or cellular telephone required.

Nice To Haves

Valid driver’s license.

Responsibilities

Supervise residents, visitors, and guests at the assigned site.
Conduct intake interviews and orient new participants to site logistics.
Share relevant information with staff and outside service providers to coordinate resident support.
Provide guidance and support to help residents meet basic needs, and make referrals as an advocate.
Monitor residents’ compliance with site and program rules.
Stabilize crisis situations, contact onsite staff or community resources when appropriate, and communicate incidents to the appropriate Case Manager for follow-up.
Submit work orders and report maintenance issues and other problems to facilities staff.
Conduct bed checks, room inspections, and routine on-foot monitoring of the building, grounds, and property perimeter.
Provide administrative support, including assisting walk-ins; answering telephones, including the after-hours emergency placement line at HRL; scanning, copying, faxing, filing, and deliveries; and monitoring copy-machine toner.
Document daily activity in the log book and calendar, and complete the Shift Change Report.
Attend staff meetings and assist with program evaluation, identifying needs and trends, and developing strategies to improve program quality.
Complete and distribute incident reports before the end of the shift in which incidents occur.
Maintain tenant and guest confidentiality and keep the front office and lobby neat.
Monitor property cleanliness and safety, complete the daily Safety Check List, and perform daily housekeeping in the front office and lobby.
Monitor building systems, including security cameras and the fire alarm.
Maintain accurate visitor sign-in and sign-out records.
Assist with kitchen and breakfast duties as needed.
Provide emergency on-call coverage.
Perform other duties as assigned.