Residential Coordinator

DePaul Community Resources•Big Stone Gap, VA

1d•Hybrid

About The Position

DePaul Community Resources is recruiting for a Residential Coordinator – full-time (37.5 hours workweek) –Big Stone Gap, VA. The Residential Coordinator is a case manager and advocate, providing quality services that best meet the individual's social, health, community, and safety interests. The Residential Coordinator provides advocacy and case management for services based on the individual's interests, needs, and abilities. This position provides oversight to the sponsored residential home and provides support services to individuals on their assigned caseload. The Residential Coordinator also provides ongoing assessment of risk and protective factors and assesses the strengths and needs of providers and individuals served. This position is assigned to an on-call rotation.

Requirements

A Bachelor's degree in a human services field or a Bachelor's degree in an unrelated area of study verified by an official transcript from an accredited college or university that includes at least 15 semester credits in a human services field is required.
A minimum of one year of professional experience with the ID/DD population is required, and personal experience may be considered.
Office and records administration techniques and procedures
The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
Microsoft Office Word, Excel, Powerpoint, Outlook, Sharepoint, Teams, and virtual meeting applications such as Zoom, WebEx, Google Meet
DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies such as DBHDS (Department of Behavioral Health & Developmental Services), HCBS (Home Community Based Services, HSAG (Health Services Advisory Group), DSS (Department of Social Services, and DMAS (Department of Medical Assistance Services)
Relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property
Demonstrate interpersonal and verbal skills to defuse emotional situations, calm upset individuals, allay fears, and lessen confusion
Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
Demonstrate verbal and written communication and body language that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work
Operate standard office equipment such as telephone, calculator, printer, scanner, cellular phone, tablet, laptop, postage machine, shredder
Demonstrate the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Collect and analyze data
Manage multiple priorities and complete assignments on time, accurately, and with attention to detail, and ensure high-quality work product
Develop and maintain professional working relationships and appropriate boundaries with individuals served, coworkers, supervisors, community partners, and business associates, and work collaboratively in a team environment
Communicate effectively in both oral and written form
Make arithmetical computations and tabulations
Operate a computer and proficient using electronic database systems, virtual meeting software, internet, department or program-specific software, and MS Office Suite applications, particularly Excel, Word, and Outlook
Develop objectives, evaluate effectiveness, and assess service plans for individuals served
Analyze and prepare concise and accurate documents, reports, and correspondence
Effectively market the programs and services of the department
Train others
Exercise sound judgment and critical thinking in decision-making and solving various work-related situations
Learn and adhere to policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility
Read and understand information and ideas presented in writing
Assist with the general upkeep and cleaning of office areas and agency vehicles
Demonstrate self-awareness, ongoing self-evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued
Demonstrate professional composure in difficult and stressful situations
Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work
Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records with no disclosure to others without needing to know.

Nice To Haves

Individuals possessing the required education yet lacking the necessary experience may be hired as a Trainee.

Responsibilities

Conduct monthly home visits and two annual unannounced home visits to ensure the individual's needs are met, provided services are in accordance with approved person-centered and physical dwelling remains in compliance and free of safety concerns; weekly contacts for children (ages 18 and younger) in provider homes are required as outline in DBHDS regulation12VAC35-105-1235 and complies with DSS.
Attend individual's served appointments, conduct interviews, and monthly observational assessments to assess individual's health & safety needs (e.g., psychosocial, nutritional, medical, education, physical injuries, etc.). Develop and implement person-centered plans (PCP) in accordance with regulations to appropriately meet individual's best interests; follow up with quarterly reviews to monitor ongoing needs and revise PCP if necessary to satisfy individual's best interests.
Upon inspections, ensures provider homes abide by 1) DBHDS and DMAS standards; 2) program policies and procedures and Human Rights; 3) develops corrective action plans to maintain compliance and safety throughout all areas of the home and buildings when necessary; conducts a minimum of two inspections at six-month intervals or as needed.
Attend staff meetings and medical appointments; follow through with suggestions for all involved parties; participate in home finder meetings as the Senior Residential Manager or Program Director schedules. Inform appropriate parties (e.g., immediate supervisor, CSB Support Coordinator, guardian, in-service providers, day support, DSS, transportation, etc.) of significant events concerning the individual, such as, but not limited to, substance count discrepancies, suspected abuse/neglect, or serious incidents. Promotes a positive work environment with positive relationships with sponsored home providers, parents, coworkers, referral agencies, community partners, respite, and backup providers; monthly contact with appropriate parties is required to assess individual progress.
Prepare and maintain new/received documentation (email, fax, home visits, phone calls, etc.) outlining 1) Annual support plan and audits and tracks quarterly goals, revisions, and updates as needed; 2) Program reporting & paperwork requirements related to individual/sponsored home providers; 3) Medical management referrals; 4) Written plans of action for sponsored home providers who are out of compliance or experiencing health impairments (cognitive or physical); monthly billing paperwork & monthly controlled substance counts must be completed on time.
Addresses sponsored home provider(s) inadequacies through ongoing training documentation (i.e., corrective action plans) to ensure provider(s) complete required annual training; additional formal and informal training is provided to strengthen provider's skills as requested. Complete required annual training and participate in ongoing professional development. Coordinate pre-service training programs for providers.
Assist individuals through emotional support, hands-on assistance, and needed services requested by appropriate parties (supervisor, individual, or the sponsored home provider). Requested services may classify as, but are not limited to, 1) emergency care (on a rotation basis), 2) relief care, 3) transportation to & from appointments or assisting in maintaining monthly office coverage, and 4) required or court ordered transportation for family contacts/supervised visits. Exhibits exemplary customer service to referring organizations, providing case coordination through referrals and linkage to community resources as needed.
Assists with home management processes – 1) home finding, 2) re-evaluations on empty sponsored homes, 3) gathers information needed (i.e., home studies) on prospective providers to ensure they comply with DePaul Polices & DBHDS licensing regulations, 4) presents relevant information related to approved sponsored home providers to DD staff, and 5) staffs all prospective sponsored home providers with an apt supervisor to assess the appropriateness of applicants. Complete monthly home visits for each adult and weekly for each child. Responds to all prospective Sponsored Home Provider inquiries