Residential Concierge

Four Seasons Hotels and Resorts • Toronto, ON

6d • $24 • Onsite

About The Position

Four Seasons Hotel Toronto is seeking a talented and dynamic Full-Time Residential Concierge who shares a passion for excellence and infuses enthusiasm into everything they do. As the face of their home, this high-profile department carries a special responsibility. The Residential Concierge team is dedicated to accommodating residents’ requests from the ordinary to the extraordinary while maintaining and preserving their investment. The Residential Concierge is responsible for responding to a variety of residents’ requests including mail pickup and delivery, storing and retrieving packages, processing of all residents correspondence, handling reservations, and execution of residents’ requests and coordination of services from both the Hotel and third parties. With local knowledge and insights about activities in the city, the Residential Concierge team does wonders to enhance residents’ experiences, making their home life in Toronto that much more enjoyable. Residents will recognize the team to be a true asset of their investment and consider each member to be a friendly personal assistant.

Requirements

• Excellent personal presentation and interpersonal skills
• Attention to detail
• Ability to multitask
• Extremely knowledgeable about the local area
• High degree of patience
• Ability to work with discretion
• Ability to stand for the majority of the shift
• Warm welcoming smile and a positive attitude
• Possess legal work authorization in Canada

Nice To Haves

• 1-2 years previous experience in Concierge or Guest Services role in a High End Residential or Hotel operation
• Exceptional communication skills and command of English language

Responsibilities

• Responding to a variety of residents’ requests including mail pickup and delivery
• Storing and retrieving packages
• Processing of all residents correspondence
• Handling reservations
• Execution of residents’ requests
• Coordination of services from both the Hotel and third parties
• Providing local knowledge and insights about activities in the city

Benefits

• Paid time off, including vacation days, floating days, and sick days
• Employee Travel Program that includes complimentary room nights & employee experience rates at Four Seasons Hotels & Resorts with discounted meals and other services at each location
• Excellent Training and Development opportunities
• Educational assistance, access to E-Cornell University online courses at discounted pricing as well as in-house training workshops for line and management employees
• Complimentary Employee Meals
• A robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, DPSP/RRSP and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees