Concierge

Elegance•Pikesville, MD

1d•Onsite

About The Position

The Concierge is responsible for proactively assisting residents, families, visitors, and team members to ensure a positive experience. This role involves managing the lobby area, handling inquiries, supporting sales and marketing efforts, assisting with business office tasks, and promoting resident engagement in programming. The Concierge plays a key role in creating a welcoming and efficient environment.

Requirements

Professional and respectful communication skills.
Ability to manage the lobby and maintain a clean and neat environment.
Knowledge of sales and marketing support.
Ability to process new resident documentation.
Ability to maintain resident files and documentation confidentially.
Ability to promote and encourage resident participation in programming.
Ability to follow and communicate company policies and procedures.

Nice To Haves

Experience in a concierge or customer service role.
Familiarity with lead management programs.
Experience in assembling marketing packets.

Responsibilities

Proactively assist residents, families, visitors, and team members with questions or problems, ensuring a positive experience.
Greet all visitors and answer incoming calls professionally and respectfully.
Monitor the entry area for visitors and guests, greet and direct them as necessary.
Answer incoming telephone calls and resident calls, forward calls, and take messages.
Receive and send packages for residents.
Assist residents with mailing letters and packages.
Manage the lobby, ensuring the desk and lobby are clean and neat.
Create a comfortable and inviting lobby area.
Assist the Director of Resident Engagement and/or others in promoting programming in the lobby.
Manage the inquiry process, connecting callers or visiting customers to the appropriate inquiry team member.
Respond to inquiries and/or conduct tours when the Director of Sales and Marketing, Executive Director, and other Directors are unavailable.
Facilitate experiences/tours of the community as needed.
Be knowledgeable and assist in supporting the marketing standards of the community.
Assist with duties related to the Lead Management Program.
Assist with assembling marketing packets as needed.
Assist in processing new resident documentation.
Assist in maintaining resident files and documentation while upholding confidentiality.
Promote and encourage residents to participate in programming.
Follow and communicate company policies and procedures.
Perform other duties as assigned.