RESIDENTIAL CARE COORDINATOR

State of Arkansas•Little Rock, AR

1d•$35,610 - $52,703

About The Position

The Residential Care Coordinator oversees the coordination of care services within a state-operated residential care facility. The role ensures residents receive individualized, high-quality care by collaborating with facility staff, healthcare providers, and family members. The coordinator implements and monitors care plans, supports residents in accessing medical and other services, advocates for resident needs, maintains confidential records, and helps ensure compliance with applicable laws, Medicaid requirements, and facility policies. The position also contributes to assessments, emergency and behavioral crisis responses, daily facility operations, inspections, audits, and quality improvement initiatives.

Requirements

At least one year of experience in social services, behavioral health, healthcare, psychology, or a related field.
Ability to manage multiple residents’ care plans and track service progress.
Strong attention to detail and accuracy in record-keeping and documentation.
Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Knowledge of person-centered care, trauma-informed practices, and behavioral health services.
Ability to assess and advocate effectively for resident needs.
Excellent verbal and written communication skills for working with residents, families, and teams.
Ability to mediate conflicts, de-escalate situations, and foster positive relationships.
Familiarity with Arkansas state regulations, Medicaid guidelines, and facility policies regarding residential care.
Ability to respond effectively to emergencies, medical incidents, or behavioral crises.
Strong problem-solving and decision-making skills to address resident concerns and facility challenges.

Responsibilities

Implement and monitor individualized care plans addressing residents’ medical, emotional, and social needs.
Ensure residents attend appropriate medical appointments, therapy sessions, and support services.
Advocate for residents by addressing their concerns, needs, and preferences in a timely manner.
Maintain accurate and confidential care plans, progress notes, and incident reports.
Ensure compliance with Arkansas state laws, Medicaid requirements, and facility policies.
Assist with assessments and evaluations to determine resident eligibility for services.
Monitor and report changes in resident conditions to appropriate supervisors and healthcare providers.
Respond to emergencies and behavioral crises using de-escalation strategies.
Work with mental health professionals to develop behavior intervention plans as needed.
Assist with daily operations to maintain a safe, clean, and structured living environment.
Participate in facility inspections, audits, and quality improvement initiatives.