Residential AV Service Technician

Bravas•Dublin, CA

2d•$40 - $45

About The Position

The Service Technician delivers exceptional client experiences through expert service, troubleshooting, and system maintenance. The role diagnoses, repairs, and supports smart home systems across luxury residential projects, ensuring systems perform reliably and client interactions reflect the Bravas standard of excellence. The technician is expected to embody Bravas’s core values: collaborative, accountable, proactive, curious, passionate, and creative.

Requirements

High school diploma or equivalent.
Strong understanding of A/V, security, lighting, and home automation systems, including Control4, Lutron, Savant, Crestron, DSC, and Clare.
Ability to read and interpret home schematics, plans, and CAD drawings.
Solid troubleshooting skills and comfort working independently in client environments.
Strong communication and client service skills with a professional demeanor.
Valid driver's license and clean driving record.

Nice To Haves

2+ years of experience in residential A/V or smart home system installation or service.
Security license.

Responsibilities

Diagnose and resolve issues with installed systems, including Control4, Lutron Homeworks, Savant, and Crestron.
Configure, program, and troubleshoot networks, control systems, A/V, and surveillance equipment.
Use remote access tools to repair and stabilize network-based systems.
Set up remote monitoring platforms and enroll clients in appropriate support plans.
Coordinate with the Service Manager to track, document, and resolve recurring service issues.
Communicate with manufacturer technical support when necessary.
Manage part replacements, track orders, and ensure timely completion of repairs.
Identify opportunities for system upgrades or replacements and share recommendations with the team.
Maintain accurate records of work orders, time entries, and job costing.
Participate in the on-call rotation as assigned.
Perform other duties as assigned.