AV Field Service Technician

TEKsystems•Springfield, MA

4d•$40 - $53•Onsite

About The Position

TEKsystems is seeking an experienced AV Field Service Technician to support a leading AV integration organization throughout Connecticut and Western Massachusetts. This is a field-based service position focused on troubleshooting, break-fix support, preventive maintenance, system diagnostics, and customer support across a variety of commercial AV environments. This is not an installation role. The ideal candidate will have experience supporting AV systems in corporate, higher education, healthcare, or commercial environments and be comfortable working independently at customer sites. We're looking for someone who enjoys solving technical problems, providing excellent customer service, and helping end users get the most from their AV technology.

Requirements

3+ years of commercial AV experience.
Experience performing AV service, support, or break-fix troubleshooting.
Familiarity with Crestron, Extron, Q-SYS, Biamp, or similar AV technologies.
Understanding of AV signal flow and troubleshooting methodology.
Experience supporting conference rooms, classrooms, boardrooms, or collaboration spaces.
Basic understanding of networking concepts including IP addressing, switches, VLANs, and endpoint connectivity.
Ability to read drawings and technical documentation.
Strong communication and customer-facing skills.
Valid driver's license and ability to travel throughout the assigned territory.

Nice To Haves

Experience supporting Crestron systems, including NVX environments.
Q-SYS or Biamp experience.
CTS certification or pursuit of CTS certification.
Experience supporting Microsoft Teams Rooms and Zoom Rooms.
Experience servicing higher education or enterprise AV environments.

Responsibilities

Respond to AV service calls throughout Connecticut and Western Massachusetts.
Troubleshoot and repair commercial audiovisual systems.
Perform break-fix support on audio, video, control, and conferencing technologies.
Diagnose issues involving displays, projectors, microphones, DSPs, control systems, and AV-over-IP devices.
Support Crestron, Q-SYS, Biamp, Teams Rooms, and Zoom Room environments.
Troubleshoot rack-based AV systems and collaboration technologies.
Work with customer IT teams to resolve connectivity and system performance issues.
Perform firmware updates, device replacements, and system maintenance.
Test system functionality and verify resolution before closing service tickets.
Document troubleshooting efforts, service activities, and corrective actions.
Deliver a high level of customer service while representing the organization professionally onsite.