Residential AV Lead Technician

Bravas•Minneapolis, MN

About The Position

BRAVAS is a luxury technology integrator that designs and delivers solutions including lighting, shades, A/V, networking, home automation, and security. The Lead Technician owns the on-site installation, configuration, and servicing of smart home and security systems for residential and commercial clients. The role leads by example, mentors junior technicians, and helps deliver dependable, attractive, and user-friendly client experiences while embodying the company’s collaborative, accountable, proactive, curious, passionate, and creative values.

Requirements

High school diploma or equivalent.
3–5 years of experience in smart home, AV, or low-voltage security installation.
Proficiency with one or more platforms such as Control4, Lutron, Savant, Alarm.com, Ring, Nest, Crestron, or Hikvision.
Solid understanding of low-voltage wiring, networking basics, power management, and system configuration.
Experience reading schematics, floor plans, and system diagrams.
Comfortable using ladders and power tools and working in physically demanding environments.
Effective communication and leadership skills.
Proficient in Microsoft Office.
Valid driver’s license and clean driving record.
Occasional travel required.
Able to stand, stoop, or bend for prolonged periods; lift and carry up to 60 pounds; work in tight spaces and at ladder height; and work in varying environmental conditions.

Nice To Haves

Technical training or certification in low-voltage systems.
CEDIA, ESA, Control4, Lutron, or equivalent certification.

Responsibilities

Lead and guide installation teams on job sites, ensuring clear communication, shared understanding of tasks, and alignment with project timelines.
Coordinate with project managers, programmers, and system designers to translate design plans into installations.
Own on-site technical execution and ensure security, access control, surveillance, automation, AV, and other systems are installed to company standards.
Verify work quality through final walk-throughs, documentation, and functional testing.
Maintain accurate records, service logs, and client signoffs for project closeout.
Identify and resolve technical or installation issues before they affect the client experience or project progress.
Prepare for each job by reviewing project documentation, gathering tools and materials, and planning the installation approach.
Keep job sites organized, clean, and safe.
Stay current on technologies, installation techniques, and product updates in the smart home and security fields.
Share insights with internal teams to help improve processes, tools, and systems.
Deliver high-quality work and exceptional customer experiences through technical craftsmanship and personal interaction.
Represent the brand professionally, carefully, and with integrity on every job site.
Develop efficient solutions to installation challenges and space constraints.
Contribute ideas to improve system performance, layout, or aesthetic integration.
Adapt work based on client feedback or environmental conditions.
Perform other duties as assigned.