Residential AV Service Technician

Bravas•Austin, TX

3d•Onsite

About The Position

BRAVAS is the nation’s #1 luxury technology integrator, specializing in designing and delivering premium solutions for lighting, shades, A/V, networking, and home automation to create effortless, beautiful, and connected living experiences. They partner with homeowners, architects, builders, and designers on high-end residential projects. The company is seeking a Service Technician to join their team, focusing on providing exceptional client experiences through expert service, troubleshooting, and system maintenance for smart home systems in luxury residential projects. This role involves working with products from brands like Control4, Lutron, Savant, and Crestron, ensuring flawless system performance and maintaining the BRAVAS standard of excellence through technical expertise, professionalism, and attention to detail.

Requirements

2+ years of experience in residential A/V or smart home system installation or service preferred.
Strong understanding of A/V, security, lighting, and home automation systems (Control4, Lutron, Savant, Crestron, DSC, Clare).
Ability to read and interpret home schematics, plans, and CAD drawings.
Solid troubleshooting skills and comfort working independently in client environments.
Strong communication and client service skills with a professional demeanor.
Basic computer skills and ability to quickly learn job management software.
Valid driver’s license and clean driving record.
Ability to pass a background check.

Nice To Haves

Security license preferred.

Responsibilities

Diagnose and resolve issues with installed systems including Control4, Lutron Homeworks, Savant, and Crestron.
Configure, program, and troubleshoot networks, control systems, A/V, and surveillance equipment.
Utilize remote access tools to repair and stabilize network-based systems.
Set up remote monitoring platforms and enroll clients in appropriate support plans.
Coordinate with the Service Manager to track, document, and resolve recurring service issues.
Communicate effectively with manufacturer tech support when necessary.
Manage part replacements, track orders, and ensure timely completion of repairs.
Identify opportunities for system upgrades or replacements and share recommendations with the team.
Deliver exceptional client service, training, and support in person and remotely.
Maintain accurate records of work orders, time entries, and job costing.
Participate in on-call rotation as assigned.
Maintain company tools, vehicles, and assets responsibly.
Protect client privacy and uphold the integrity of home and network security at all times.