Residential AV Service Technician

Bravas•Nashville, TN

1d•Onsite

About The Position

BRAVAS is the nation’s #1 luxury technology integrator, designing and delivering premium solutions for lighting, shades, A/V, networking, home automation, and more, to make life effortless, beautiful, and connected. They partner with homeowners, architects, builders, and designers on spectacular homes. The company is looking for a Service Technician to join their team and deliver exceptional client experiences through expert service, troubleshooting, and system maintenance. This role involves diagnosing, repairing, and supporting smart home systems across luxury residential projects, working with products like Control4, Lutron, Savant, and Crestron. It is a hands-on, client-facing position where technical expertise, professionalism, and attention to detail are key.

Requirements

2+ years of experience in residential A/V or smart home system installation or service preferred.
Strong understanding of A/V, security, lighting, and home automation systems (Control4, Lutron, Savant, Crestron, DSC, Clare).
Ability to read and interpret home schematics, plans, and CAD drawings.
Solid troubleshooting skills and comfort working independently in client environments.
Strong communication and client service skills with a professional demeanor.
Basic computer skills and ability to quickly learn job management software.
Valid driver’s license and clean driving record.
Ability to pass a background check; security license preferred.

Nice To Haves

Security license preferred.

Responsibilities

Diagnose and resolve issues with installed systems including Control4, Lutron, Homeworks, Savant, and Crestron.
Configure, program, and troubleshoot networks, control systems, A/V, and surveillance equipment.
Utilize remote access tools to repair and stabilize network-based systems.
Set up remote monitoring platforms and enroll clients in appropriate support plans.
Coordinate with the Service Manager to track, document, and resolve recurring service issues.
Communicate effectively with manufacturer tech support when necessary.
Manage part replacements, track orders, and ensure timely completion of repairs.
Identify opportunities for system upgrades or replacements and share recommendations with the team.
Deliver exceptional client service, training, and support in person and remotely.
Maintain accurate records of work orders, time entries, and job costing.
Participate in on-call rotation as assigned.
Maintain company tools, vehicles, and assets responsibly.
Protect client privacy and uphold the integrity of home and network security at all times.