AV Technician

Tucker Ellis LLP•Cleveland, OH

2h•$50,000 - $70,000•Onsite

About The Position

Tucker Ellis LLP is seeking an AV Technician to join our Cleveland office. This onsite role supports the firm’s audio-visual, conferencing, and collaboration technologies across all conference rooms and shared spaces. The ideal candidate will have strong troubleshooting skills, excellent customer service, and hands-on experience with AV hardware, videoconferencing platforms, and basic IT support. This position is critical to ensuring seamless meetings and events for attorneys, staff, and clients.

Requirements

2+ years of experience in audio-visual support, IT support, or related technical troubleshooting role.
Extensive knowledge of AV hardware, software, web conferencing technologies, and automated room controls (Zoom, Teams, Q-sys, Mersive, etc.).
Strong understanding of Microsoft Windows and Microsoft Office Suite (Word, Excel, Outlook, Teams).
Working knowledge of macOS, iOS, and Android operating systems.
Ability to work independently and collaboratively while supporting a diverse internal customer base.
Excellent communication skills, patience, and professionalism when assisting end users.
Strong organizational skills and ability to document issues and resolutions accurately.
Ability to lift and move equipment such as monitors, computers, chairs, tables, and lecterns.
Successful completion of criminal background check required.

Responsibilities

Serve as the primary point of contact for employees and guests using conference room technology.
Support all conferencing platforms, including Zoom and Microsoft Teams, for meetings, webinars, hybrid events, and large group sessions.
Diagnose and resolve issues with AV hardware including cameras, microphones, speakers, displays, telephones, room control systems, and conferencing devices.
Troubleshoot connectivity, audio, video, and performance issues across multiple devices and operating systems (Windows, macOS, iOS, Android).
Maintain, update, and patch all conference room computing devices, including room PCs, iPads, and meeting peripherals.
Ensure all Meeting Owl and similar smart conferencing devices receive necessary firmware updates.
Set up, configure, and break down multi-purpose rooms for meetings, trainings, and firm events.
Monitor conference room calendars and proactively communicate with meeting organizers to ensure coverage and a positive meeting experience.
Maintain inventory of all conference room equipment, including wireless peripherals, microphones, clickers, and other AV gear.
Proactively replace batteries, identify failing hardware, and ensure rooms remain ready for use each day.
Track and document recurring technical issues for weekly review and resolution planning.
Provide occasional after-hours support for scheduled meetings or firm events.
Provide Level 1 IT helpdesk support (e.g., rebooting systems, peripheral resets, basic troubleshooting).
Perform additional duties and special projects as assigned.