AV Technician

York Telecom Corporation•Princeton, NJ

17h•$48,000 - $55,000•Onsite

About The Position

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications. Yorktel is currently seeking an A/V Technician, a key role in the support of the assigned customer. This position is client facing and must be professional with a strong Customer Service attitude. The AV Tech will work with the Site Lead and other techs assigned to their site to provide excellent support of the clients. This is a regional technician role that will require travel in the state of NJ.

Requirements

Basic understanding of IP networking.
Basic understanding of A/V signal flows.
Ability to work as part of team and as an individual.
1-3 years’ experience working with audio/visual equipment.
1-3 years’ experience with troubleshooting technical issues.
1-3 years’ experience in a customer facing position.
Ability to lift up to 50 lbs.
Must be able to speak and understand English.
Ability to walk and be on your feet for long periods of time.
Climbing of ladders, up to 10 feet/3 meters.

Nice To Haves

Bachelor’s Degree preferred.

Responsibilities

Provide excellent customer service.
Provide client assistance to support collaboration technology or process.
Provide support on all collaboration technologies including, but not limited to: Microsoft Teams, Meetup devices, Owl video devices, Webex, Zoom.
Provide end-user support on process: Scheduling meetings with technology, Requesting support, Basic use of technology.
Troubleshoot, to level 1, all issues to capability and resolution: Simple replacement of equipment, Swap of cables, Basic troubleshooting.
Escalate issues, as required, to necessary parties following process.
Weekly room checks.
Quarterly room preventative maintenance.
Maintain and report on all technology requests within Client’s Incident Management System.
Ensure all assigned tickets are updated and closed once resolved.
Provide standard weekly, monthly and quarterly reports as required and on-time.
Adhere to all Yorktel policies including, but not limited to: Time keeping, Overtime requests and authorizations, Vacation and sick time requests.
Adhere to all client policies.