Onsite AV Service Technician

Diversified • Milwaukee, WI

8d • Onsite

About The Position

The ADOPT Onsite AV Service Technician, working from an assigned client site, provides crucial support for technical system needs. The primary requirement for this role is the creation and maintenance of client relationships, leading to superior client satisfaction and growth of the ADOPT onsite support agreement. This includes meeting/conference/events assists, inventory tracking, reporting, and proactive systems maintenance. The technician should be able to execute technical skills to perform routine maintenance and repair of systems and equipment.

Requirements

• high school diploma or equivalent
• 1 to 3 years of experience in enterprise level AV support
• Competencies in Crestron and QSC control systems
• Competencies in Zoom and MS Teams technology

Nice To Haves

• postsecondary education degree
• technical school certification/degree
• AVIXA CTS certifications
• Biamp certifications
• Crestron certifications
• Networking/IT related certifications
• Experience with audiovisual systems, ranging from conference room technology to control center environments
• Experience (hands-on or prior exposure is a plus) with the following brands and technologies: Logitech Shure QSC Ross Tripleplay Dante Audio TV One EDC Speakers Matrox

Responsibilities

• Function as an AV support technician within a client site.
• Collaborate successfully with Diversified team members and departments.
• Provide supporting assists for end-user meetings/conferences/events.
• Perform routine preventive maintenance of technical systems.
• Resolve system/equipment faults discovered within systems.
• Interface with others related to equipment faults and repair needs.
• Collaborate with manufacturers/vendors to facilitate equipment repair needs.
• Develop and manage an inventory tracking/recording mechanism.
• Track/update repair needs, work duties, and events within ticketing systems.
• Produce summary and detailed reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED