Onsite AV Engineer

OfficePro•Indianapolis, IN

7h•Onsite

About The Position

We are currently hiring for a professional and high level AV Technician who can assist our high profile client onsite daily with AV Conference equipment and software in a break/fix, onsite support and systems testing support role. The hired AV Technician will be expected have experience and capabilities to perform stand alone support of VTC Conference technologies.

Requirements

Effectively communicate with employees, customers and colleagues
Highly polished professional demeanor.
Ability to use hand and power tools in a safe and efficient manner and to solder & crimp connectors
Ability to manage small to medium projects
Familiarity with intermediate programming (AMX/Crestron/QSC) – changes and troubleshooting
Ability to work and think independently and ensuring to meet deadlines
Intermediate/advanced knowledge of AV control systems, codecs, DSP's, TCP/IP networking and computing platforms.
Knowledge of basic signal flow for audio, video and control
Minimum of a High School Diploma or equivalent
5 plus years of AV break-fix experience
Experience with Crestron, AMX, QSC systems
Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials
Business casual dress always required.
Valid Driver's License and a Motor Vehicle Record that meets company driving standards

Nice To Haves

Minimum of 3 - 5 years of audiovisual integration and/or service experience
The following training certifications: QSYS Level 2 Certification
Crestron Professional Installation Essentials of Crestron Programming Certification
Exton AV Associate Certification

Responsibilities

Experience in auditorium AV troubleshooting
Knowledge of Logitech, Microsoft Teams Rooms, and other videoconference applications
Knowledge of QSC Reflect application
Basic knowledge of MS Intune and MS Teams Admin Center.
Experience working in BIAMP Tesira and DANTE application.
Perform intricate troubleshooting on AV systems for break fix resolutions
Troubleshoot AV/V problems last minute as required as well as non-critical situations
Identifying and resolving issues with a video wall system
Perform preventative maintenance tasks to help maintain customer spaces including but not limited to ensuring that all technology works as designed and testing/repairing various hardware components
Responsible for job site documentation and providing client training on the AV Technology as needed
Interact with client Customer Help Desk ticketing system to respond to end user requests
Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
Field installation of control programs (AMX / Crestron/QSYS/Firmware) – upload and download capability
Deliver field service support of control programs (AMX / Crestron/ QSYS /etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability
Understand and adhere to local safety standards for all site duties
Travel to various job sites as required
Daily system testing to ensure equipment and room functionality