AV Onsite Maintenance Technician
About The Position
The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new values, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
Requirements
- Effectively communicate with employees, customers, and colleagues.
- Ability to use hand and power tools in a safe and efficient manner.
- Ability to work and think independently and ensuring to meet deadlines.
- Advanced computer knowledge (WIN/Mac).
- Knowledge of signal flow for audio, video, and control.
- Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard.
- Minimum of a High School Diploma or equivalent.
- Must be flexible to work after hours and weekends when required.
- Ability to regularly climb and work from ladders, lifting equipment, tools, and materials.
- White Glove Service: Demonstrated ability to provide high-level support to director-level executives and above in a corporate setting, ensuring smooth and professional AV experiences.
- Problem-Solving: Strong troubleshooting skills across various AV and networking systems, ensuring quick resolution of technical issues.
- Customer Service: Committed to delivering exceptional customer service, with a focus on meeting the needs of corporate clients and stakeholders.
- Logitech: Proficient in setting up, configuring, and troubleshooting Logitech systems, ensuring reliable connectivity and performance.
- Extron Systems : Extensive experience with deployments, integration, and troubleshooting of Extron NAV and associated S/W.
- Cisco Systems : Proficient in setting up, configuring, and troubleshooting Cisco Systems, ensuring reliable connectivity and performance.
- Networking: Skilled in setting up, configuring, and troubleshooting networked devices, with experience in LAN/WAN and VLans.
- Logitech, Poly, Biamp, Cisco, Extron NAV experience
- UC Platforms - Teams, Zoom, Webex
- Tricaster switcher, 3-4 PTZ Cameras, Audio console, and DMX Lighting
- Video wall experience (Planar, Christie, Barco, Samsung, Daktronics)
Nice To Haves
- Formal education in Electronics or related field preferred
- Preferred external training: AMX Intro to Networking for AV Professionals
- Preferred external training: Crestron Professional Installation
- Preferred external training: Extron AV Associate Certification
- Preferred external training: AVIXA Quick Start to the Audio-Visual Industry
- Preferred external training: AVIXA CTS General Certification
- Preferred external training: Dante 1-3
Responsibilities
- Setup and breakdown of conference spaces to meet the customers event needs
- Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components
- Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
- Responsible for job site documentation and providing client training on the AV Technology as needed
- Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing non-complex AV components, and video/audio recording support where applicable
- Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
- Understand and adhere to local safety standards for all site duties
- Setup, operate and troubleshoot various audio/video systems
- Travel to various client offices sites as required
Benefits
- Medical benefits, including vision and dental
- Paid holidays, sick days, and personal days
- Training and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
