Residential AV Security Technician

Bravas•Dublin, CA

1d•$38 - $45

About The Position

BRAVAS is a luxury technology integrator that designs and delivers solutions for lighting, shades, audiovisual systems, networking, and home automation. The Security Technician installs and services security systems at customer job sites, activates systems for monitoring, and supports client satisfaction from installation through ongoing service. The role involves troubleshooting security and surveillance systems and representing BRAVAS professionally in high-profile, high-demand client homes. The ideal candidate has strong technical and problem-solving skills and demonstrates BRAVAS’s values: collaborative, accountable, proactive, curious, passionate, and creative.

Requirements

High school diploma or equivalent.
Valid driver’s license, clean driving record, and ability to pass a criminal background check.
Excellent communication skills and ability to work effectively in a team environment.
Basic computer skills and ability to become competent in in-house job management software.
Strong troubleshooting skills across security and surveillance systems.
Customer service skills, including the ability to work with high-profile and high-demand customers.
Ability to safeguard client confidentiality and network and home security.
Adherence to state and federal laws, including traffic laws.
Ability to stand, stoop, or bend for prolonged periods; lift and carry up to 60 pounds; work in tight spaces and at ladder height; and work in varying environmental conditions, including hot and cold temperatures.

Nice To Haves

Security license or relevant experience.

Responsibilities

Process incoming service requests and determine their urgency.
Customize systems for connectivity and follow city and state requirements for alarms and security plans.
Remotely access customer systems and repair network-based solutions.
Set up remote monitoring systems and enroll customers in service or monitoring plans.
Work with the Service Manager and others to track and eliminate recurring issues.
Coordinate with manufacturer technical support and arrange advanced replacements as needed.
Support small projects involving upsell and replacement sales.
Determine and collect billable labor and materials, as applicable.
Coordinate with buyers to ensure accurate procurement of required parts.
Set accurate completion deadlines and expectations for clients.
Set up, configure, program, and troubleshoot networks, control systems, cameras, and NVRs.
Review, respond to, and update daily work orders in job management software.
Maintain accurate time clock entries and job costing.
Provide client training and a high standard of customer service.
Participate in the on-call rotation as required.
Travel locally to job sites as required.
Maintain fiscal responsibility for assigned assets and property in the Technician’s care.
Perform other duties as assigned.