Residential Ambassador (Overnight Shift)

Four Seasons • New Orleans, LA

5d • Onsite

About The Position

Four Seasons Hotel and Private Residences New Orleans is seeking a Residential Ambassador to join its Residences Team. The role serves as a trusted point of contact for homeowners from the Residential Lobby, providing thoughtful, personalized service, anticipating needs, responding to requests with care and discretion, and creating a seamless residential experience consistent with Four Seasons standards.

The position works overnight in a dynamic luxury residential environment and involves independently managing a variety of homeowner needs while maintaining a calm, polished, and attentive presence. The Ambassador interacts frequently with homeowners, guests, vendors, and colleagues; prioritizes multiple requests; communicates clearly; and responds thoughtfully to unexpected situations and concerns. The role collaborates closely with Residences and Hotel teams while upholding Four Seasons policies, procedures, and service standards.

Requirements

• Strong communication and interpersonal skills, with a warm, polished, and professional presence.
• Strong attention to detail, organization, and computer skills.
• Ability to multitask and prioritize in a dynamic environment.
• Flexibility to work a PM/overnight schedule, including evenings, weekends, and holidays.
• Legal authorization to work in the United States.

Nice To Haves

• Previous hospitality, concierge, luxury residential, or guest service experience is preferred.
• A college degree is a plus.

Responsibilities

• Respond to homeowner requests and inquiries with warmth, professionalism, and a personalized approach, and provide recommendations for residence, hotel, and local services.
• Coordinate residential services and access involving packages, deliveries, vehicles, visitors, vendors, contractors, service providers, and service elevator requests, following authorization and security procedures.
• Maintain current knowledge of local dining, entertainment, attractions, events, transportation, reservations, and other services.
• Update homeowner profiles and document service requests.
• Coordinate with departments such as Engineering and Housekeeping, ensure accurate billing, and work collaboratively with colleagues and leaders.
• Prioritize multiple requests, communicate clearly, and respond thoughtfully to unexpected situations or homeowner concerns.
• Uphold Four Seasons policies, procedures, and service standards.

Benefits

• Excellent mentoring, training, and development opportunities.
• World-class medical, dental, and vision insurance program.
• Complimentary stays at Four Seasons worldwide after 6 months.
• Holiday and vacation pay, including 9 paid holidays including Mardi Gras.
• Complimentary employee meals prepared by the Four Seasons Culinary Team.
• Complimentary dry cleaning of employee uniforms.
• Discounted parking.
• 401(k) participation with a company matching program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed