Residential Ambassador (Overnight Shift)

Four Seasons Hotels and Resorts•New Orleans, LA

6d•Onsite

About The Position

Four Seasons Hotel and Private Residences New Orleans is seeking a Residential Ambassador to join its Residences Team. The role serves as a trusted point of contact for homeowners from the Residential Lobby, providing thoughtful, personalized service and anticipating and responding to requests with care and discretion. The Residential Ambassador helps create a seamless residential experience consistent with Four Seasons standards. This position works in an overnight environment and independently manages a variety of homeowner needs while maintaining a calm, polished, and attentive presence. It involves frequent interaction with homeowners, guests, vendors, and colleagues, and requires discretion, sound judgment, professionalism, clear communication, and the ability to prioritize multiple requests and respond thoughtfully to unexpected situations or homeowner concerns. The Ambassador collaborates closely with Residences and Hotel teams while upholding Four Seasons policies, procedures, and service standards.

Requirements

Warm, polished, and professional presence.
Strong communication and interpersonal skills.
Strong attention to detail and organizational skills.
Computer skills and the ability to multitask and prioritize in a dynamic environment.
Flexibility to work a PM/overnight schedule, including evenings, weekends, and holidays.
Legal authorization to work in the United States.

Nice To Haves

Previous hospitality, concierge, luxury residential, or guest service experience is preferred.
A college degree is a plus.

Responsibilities

Respond to homeowner requests and inquiries warmly and professionally, using a personalized approach and providing recommendations for residence, hotel, and local services.
Coordinate residential services and access for packages, deliveries, vehicles, visitors, vendors, contractors, service providers, and service elevator requests in accordance with authorization and security procedures.
Maintain current knowledge of local dining, entertainment, attractions, events, transportation, reservations, and other services to assist homeowners.
Update homeowner profiles and document service requests.
Coordinate with departments such as Engineering and Housekeeping to support residence operations.
Ensure accurate billing.
Collaborate with colleagues and leaders to support seamless residence operations.