Client Care Worker/Residential Aide

Volunteers of America - Greater New York, Inc.•New York, NY

1d•$22 - $22•Onsite

About The Position

The Residential Aide assists clients and guests and helps ensure their requests are met. The role coordinates families’ and guests’ non-clinical needs by greeting them, maintaining security, and coordinating client care team operations. The aide orients clients to the program, engages them in services, protects client rights, promotes safety for clients and coworkers, and clarifies facility rules. The position is at Pugsley Family Shelter, a Bronx shelter serving families experiencing homelessness.

Requirements

High school degree or GED preferred, with at least two years of relevant experience.
Valid state driver’s license with a safe driving record that meets agency policy preferred.
Ability to communicate professionally, orally and in writing, with Spanish-speaking clients preferred.
Obtain CPR/First Aid certification within 90 days of hire; VOA will cover the cost.
Obtain Food Handler's Safety Certification within 90 days of hire; VOA will cover the cost.

Nice To Haves

High school degree or GED.
Valid state driver’s license with a safe driving record that meets agency policy.
Professional oral and written communication with Spanish-speaking clients.

Responsibilities

Supervise front desk staff activities to ensure adherence to policies and procedures, and ensure proper documentation of front desk activities.
Monitor building safety and make scheduled rounds of assigned areas to safeguard clients and property.
Oversee client participation in daily program activities and provide customer service.
Arrange and transport clients to appointments, escort clients to assigned apartments, and distribute linens and supplies.
Drive agency vehicles to transport clients, if assigned.
Accept new clients in the electronic records database.
Provide emergency response, including crisis management, first aid, CPR, and fire response as needed.
Complete incident reports according to the Program Manual and funder guidelines.