Residential Administrative Assistant

Horizon Career • Sanborn, NY

2d • Onsite

About The Position

The Residential Administrative Assistant provides direction and oversight of administrative functions for Terrace House, supporting program directors, operations managers, clinicians, treatment assistants, and patients with daily operational needs. The role performs administrative duties such as answering phones, scheduling appointments, maintaining patient records, processing patients, filing, preparing correspondence, and responding to information requests. The assistant maintains service-agreement records, handles incoming and outgoing mail and deliveries, manages facility supply inventory and orders, maintains the new-hire shadowing calendar and agenda, communicates with employees and follows up, and maintains and communicates clinical and non-clinical reporting. Duties are performed with sensitivity and attention to the residential population served.

The position is full-time, Monday through Friday, 9:00 a.m. to 5:30 p.m., at 6321 Inducon, Sanborn, NY. Pay is $18.26–$19.78 per hour; starting pay may depend on experience and education, and compensation is evaluated annually.

Requirements

• High school diploma.
• Two years of experience in customer service or the behavioral health field.

Responsibilities

• Provide direction and oversight of Terrace House administrative functions to program directors, operations managers, clinicians, treatment assistants, and patients for daily operational needs.
• Answer phones, schedule appointments, maintain patient records, process patients, file documents, and perform other administrative duties.
• Respond to information requests in a timely, courteous, and knowledgeable manner; transfer calls when appropriate and prepare correspondence, including record requests and patient letters.
• Perform job duties with sensitivity and attention to the residential population served.
• Maintain records of service agreements with outside facilities, volunteer programs, and others.
• Handle incoming and outgoing mail and deliveries at the facility.
• Maintain facility supply inventory and order supplies.
• Maintain the new-hire shadowing calendar and agenda, communicate with employees, and follow up.
• Maintain and communicate clinical and non-clinical reporting.

Benefits

• 401(k) and profit-sharing programs.
• Monthly student loan assistance; the posting states that after one year, team members will have been able to pay off an extra $600.
• Paid time off and paid holidays.
• 10% tuition discount through Capella University for employees and eligible family members (spouses and children up to age 30).
• Training and support for personal development and professional growth.
• Team-oriented and inclusive workplace culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED