Residential Administrative Assistant

Horizon Health Services • Town of Cambria, NY

3d • $18 - $20 • Onsite

About The Position

The Residential Administrative Assistant provides administrative direction and oversight for Terrace House, supporting program directors, operations managers, clinicians, treatment assistants, and patients with daily operational needs. The role handles administrative tasks such as answering phones, scheduling appointments, maintaining patient records, processing patients, filing, preparing correspondence, and responding to information requests. It also maintains service-agreement records, handles mail and deliveries, manages facility supply inventory, coordinates the new-hire shadowing calendar and related communications, and maintains and communicates clinical and non-clinical reporting. The position requires sensitivity to the residential population served and is based at 6321 Inducon Sanborn, NY. It is full-time, Monday through Friday, 9:00 a.m. to 5:30 p.m.

Requirements

• High school diploma.
• Two years of experience within customer service or the behavioral health field.

Responsibilities

• Provide direction and oversight of administrative functions for Terrace House to program directors, operations managers, clinicians, treatment assistants, and patients for daily operational needs.
• Handle administrative duties including answering phones, scheduling appointments, maintaining patient records, patient processing, and filing.
• Respond to information requests in a timely, courteous, and knowledgeable manner; transfer calls when appropriate and prepare correspondence such as record requests and patient letters.
• Perform job duties with sensitivity and attention to the residential population served.
• Maintain records of service agreements with outside facilities, volunteer programs, and similar parties.
• Handle incoming and outgoing mail and deliveries at the facility.
• Maintain supply inventory and order facility supplies.
• Maintain the new-hire shadowing calendar and agenda, and manage employee communication and follow-up.
• Maintain and communicate clinical and non-clinical reporting.

Benefits

• 401(k) and profit-sharing programs.
• Monthly student loan assistance; after one year, team members will have received an extra $600 toward student loan repayment.
• Paid time off and paid holidays.
• A 10% tuition discount through Capella University for employees and eligible family members, including spouses and children up to age 30.
• Training and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED