Residential 313D HVAC Technician – Lead Hand, Service
About The Position
Naylor Building Partnerships Inc. is seeking a motivated and experienced 313D HVAC Technician to join the HVAC division as a Residential Lead Hand. This role is ideal for a technically strong individual who is passionate about mentorship, operational consistency, training, and supporting the success of our residential service teams. The Residential Lead Hand will provide technical oversight and guidance across residential operations, ensuring consistent service delivery, supporting technicians in the field, and helping our teams resolve complex technical issues. This position will also act as the primary escalation point for challenging service situations while collaborating closely with Condo Operations Managers to support service planning and execution. There is no on-call work for this position!
Requirements
- Strong technical background in HVAC or mechanical systems within residential buildings
- Demonstrated ability to troubleshoot complex technical issues and guide others through solutions.
- Proven experience providing mentorship, coaching, or technical leadership.
- Strong communication and collaboration skills with both field teams and operational leadership.
- Ability to manage multiple priorities while maintaining high service standards.
- 313D Residential Air Conditioning Systems Mechanic License
- GT2 Gas Technician license required or higher and ODP certification
- Valid Ontario Driver’s licence and insurable on our fleet policy
- Ability to obtain a clean security clearance check
- Ability to work on-call shifts is required
- Computer aptitude
Nice To Haves
- Previous experience working with condominium or multi-residential buildings is considered an asset.
Responsibilities
- Provide technical oversight and support to residential technicians across service and maintenance activities.
- Act as the primary escalation point for complex technical issues, helping troubleshoot and guide resolution.
- Deliver mentorship and coaching to technicians to promote technical growth, safety, and best practices.
- Promote consistency in service standards and operational processes across residential sites.
- Assist with the preparation and review of quotes for residential service work.
- Participate in technician site visits when additional technical support or assessment is required.
- Support the training and development of technicians, including identifying skill gaps and coordinating training opportunities.
- Assist with scheduling and booking required inspections for residential properties.
- Work closely with Condo Operations Managers to support planning, service delivery, and client satisfaction.
- Contribute to continuous improvement initiatives within residential operations.
Benefits
- Competitive pay ($50.50/hour)
- Benefit package including Medical/ Dental/ Vision/ Health Care Spending Account insurance programs
- 10% Vacation/Stat holiday pay to start
- RRSP matching program
- Profit sharing program
- Life insurance for you and your family
- Uniform allowance & Tool loan program
- Training opportunities through our Learning Management System
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
