Resident Technology Support Analyst

Parasol Alliance•St. Petersburg, FL

10d•Hybrid

About The Position

We are seeking a creative and upbeat individual to engage and empower seniors through technology in our client’s senior living communities in the St. Petersburg, FL area. If you are compassionate, patient, and have a “can-do” attitude all while smiling as you multi-task and prioritize your day, please read below! We hope you will consider working with a great team who provides IT support for people over the age of 55! The Resident Technology Support Analyst will provide technology support for the residents that live in our client’s communities. This is a full time position with 30 working hours with potential for the position hours to increase 40 working hours. The Resident Technology Support Analyst will be responsible for providing technology support for residents that live in our client’s community. This position will require one-on-one personalized experience for in home visits and community-based classes provided in a group setting.

Requirements

Must be upbeat, outgoing and have a cheerful disposition
Ability to build and maintain relationships with residents, their families and the community staff
Value customer service-excellent communication skills and the ability to teach seniors how to use technology devices in a group setting or on an individual basis
Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets and smartphones
The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed
There is travel between 3 communities in St. Petersburg with travel to each community occurring on separate days.
Background check, substance screening, TB test, vaccinations (or masking in lieu of vaccinations)