Information Technology Support Analyst II
About The Position
At the Metropolitan Water District of Southern California, we deliver reliable water to a region with 19 million people—and to accomplish this, we rely on a team of talented employees: innovators, problem-solvers, and collaborators who make it all possible. There is currently one (1) opening for an IT Support Analyst II located at our Headquarters facility in downtown Los Angeles. This recruitment may result in an eligibility list. Information Technology Support Analyst II We are seeking an Information Technology (IT) Support Analyst II to provide hands-on technical support in a fast-paced enterprise environment. In this highly visible position, you will provide direct in person and virtual support to employees and Board members, troubleshoot hardware and software issues, support hybrid meetings and live-streamed events, and help maintain technology services that keep the organization operating efficiently.
Requirements
- Bachelor’s degree from an accredited college or university in a related field and two years of relevant experience.
- Relevant Experience is defined as: demonstrated experience in service desk and client systems support environments addressing Information Technology (IT) matters.
- Valid California Class C Driver’s License or equivalent (required at time of application) that allows you to drive during your employment.
Responsibilities
- Provide walk-in and remote IT support to end users and Board members
- Create and manage service requests and incidents through ServiceNow
- Troubleshoot laptops, desktops, mobile devices, software applications, and peripheral equipment
- Configure and support conference rooms, committee rooms, and hybrid Zoom meetings
- Support AV/VC equipment, live meeting broadcasts, and media platforms
- Assist with loaner device management and equipment inventory
- Install, configure, and troubleshoot software and hardware
- Support mobile device enrollment and connectivity
- Document issues, solutions, and support procedures while delivering exceptional customer service
Benefits
- Competitive compensation
- Excellent medical, dental, life, vision plans.
- Deferred compensation in the form of a 401(k) plan (with matching contribution) and a 457 plan.
- Retirement benefits under the California Public Employees' Retirement System
- Tuition reimbursement
- Training and advancement opportunities
- Excellent working environment
- On-site fitness center
- Hub of public transportation: rail, subway, buses, and taxis
- Public transportation reimbursements and van pools
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
