Information Technology Analyst I/II

City of Roseville•Roseville, CA

11h•Hybrid

About The Position

ELEVATE YOUR CAREER ! Join the City of Roseville Information Technology Team as an INFORMATION TECHNOLOGY ANALYST I or II Take on a vital role supporting the City’s essential systems. You’ll prepare and maintain procedures, documentation, and security methodologies; monitor system resources; troubleshoot issues; and provide Tier I and Tier II support for critical 24/7 communications, storage, and computing environments. You’ll manage cross-department projects, deliver clear technical reports, train users, and foster strong working relationships across the organization. This position has the opportunity for hybrid work and may require after hours or on-call support. Within the Client Services functional area, you’ll provide expert hardware and software support, participate in helpdesk operations and recommend improvements to customer support activities. You’ll maintain incident management tools, coordinate work across IT functions, and oversee PC and peripheral inventory. You’ll also forecast technology needs and support vendor sourcing and review efforts. This role is ideal for someone ready to solve problems, support City staff, and keep vital systems running smoothly. The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community.

Requirements

Bachelor’s degree, at the time of appointment, from an accredited college or university, preferably with major course work in computer science, information systems or a related field.
Possession of a valid California driver’s license by date of appointment.
Two years of responsible experience performing duties similar to that of an Information Technology Analyst I, within the respective functional area(s), with the City of Roseville (for Analyst II).

Nice To Haves

Some positions require clearance of a comprehensive Police Department (PD) background check within 12 months of appointment.

Responsibilities

Prepare and maintain procedures, documentation, and security methodologies.
Monitor system resources.
Troubleshoot issues.
Provide Tier I and Tier II support for critical 24/7 communications, storage, and computing environments.
Manage cross-department projects.
Deliver clear technical reports.
Train users.
Foster strong working relationships across the organization.
Provide expert hardware and software support.
Participate in helpdesk operations.
Recommend improvements to customer support activities.
Maintain incident management tools.
Coordinate work across IT functions.
Oversee PC and peripheral inventory.
Forecast technology needs.
Support vendor sourcing and review efforts.