Business Systems Analyst II - Information Technology

Pima County•Tucson, AZ

2d•$65,457 - $91,644•Onsite

About The Position

The Information Technology Department (ITD) is seeking a Senior Business Systems Analyst (BSA II) to be a member of our Customer Service Delivery Model and join a team of BSAs supporting Public Works departments of Pima County. This role involves close cooperation and coordination across the entire IT Department, with particular focus working with technical and non-technical resources in the analysis of processes, communication across IT and to non-technical users and leadership in the implementation of processes or applications. The successful candidate will be self-motivated, thorough with attention to detail, enthusiastic, always learning, and able to work effectively with technical specialists, business specialists, and customers. ITD offers an opportunity to utilize your skills, grow new ones, work in a team environment and advance your career. You bring energy, enthusiasm, professionalism and a desire to get better every day, as well as to make a difference in your community by supporting the mission of Pima County government. This is an in-office position located in Tucson, AZ, and cannot be remote. The Information Technology Department is unable to provide visa sponsorship for this position.

Requirements

Four (4) years of experience in business process analysis or computer hardware, software or database development, maintenance, or testing.
One (1) year of experience in a Pima County Business Systems Analyst I or related classification as determined by the department head at the time of recruitment.
Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment.
The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures.
Some positions may require completion of a satisfactory personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems.
The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history.

Nice To Haves

Experience with/knowledge of IT applications supporting and administering various business system applications and predominately an enterprise system.
Experience gathering and documenting requirements.
Experience with/knowledge of the analysis of current business processes, development and documentation of new business processes, gaining acceptance of the new or modified business process, and implementing revised and new business processes.
Experience working in an environment with multiple customers, both internal and external to their organization, who have a wide range of complex business requirements in an IT context.
Experience with local government permitting platforms and processes.

Responsibilities

Engages with multiple Pima County departments or elected officials Subject Matter Experts (SMEs) to gain understanding of how the entities operate to deliver on its mission;
Researches and documents the technical tools (hardware and software) that enable business operations for multiple departments and/or elected officials;
Identifies and documents areas of operational improvement that can be gained via changes in technology;
Communicates proposed changes in technology to technical teams and/or third-party vendors for design, development and deployment via requirements definition documents, work items in a work management tool, visual representations, and oral presentations;
Coordinates requirements definition and business case for change with multiple departments and/or elected officials SMEs;
Provides status updates to leadership in oral and written form;
Executes project management techniques (Agile, Waterfall, etc.) to ensure efficient and effective delivery of technical solutions for multiple departments and/or elected officials;
Effectively negotiates for viable solutions to technical, process and priority conflict resolution;
Serves as a team member to deliver technical solutions on larger projects and/or for multiple departments.