Resident Support Technician - Part-Time

Ginger Cove•Annapolis, MD

13d•$18 - $20•Onsite

About The Position

Ginger Cove is seeking a patient, personable, and service-oriented part-time Resident Support Technician to help residents navigate everyday technology in a life-care retirement community. The role provides hands-on assistance with smartphones, computers, Wi-Fi, and televisions so residents can stay connected, informed, and engaged. Candidates do not need to be advanced IT professionals; a foundation in everyday technology, willingness to learn, and genuine interest in helping others are emphasized. The opportunity is open to people with varied backgrounds, including high school seniors, college students, and retirees. The preferred schedule is 9:00 a.m.–3:00 p.m., with alternative coverage from 12:00 p.m.–4:00 p.m. The position pays $18–$20 per hour, depending on experience. The technician works with the IT Services Coordinator to handle routine issues and escalate more complex concerns, while following documentation, confidentiality, privacy, and organizational procedures. The role also includes training and participation in Ginger Cove’s Quality Assurance Performance Improvement (QAPI) initiatives.

Requirements

Basic knowledge of smartphones, including iPhone and Android devices.
Basic understanding of Wi-Fi connectivity and common device connection issues.
Basic knowledge of television connections, setup, and operation.
Strong customer service, interpersonal, and communication skills.
Ability to explain basic technology concepts and instructions clearly and patiently.
Ability to interact professionally and courteously with residents, families, and employees.
Patience, tact, and a service-oriented approach when assisting residents.
Ability to work collaboratively with the IT Services Coordinator and other team members.
Enjoys working with older adults in a retirement community setting.

Responsibilities

Assist residents with connecting smartphones, computers, and other devices to Wi-Fi.
Provide basic support for iPhones, Android smartphones, desktop computers, and laptops.
Help residents with television setup, connectivity, and everyday operation.
Respond to resident technology requests with patience, professionalism, and a customer-focused approach.
Explain technology instructions clearly and help residents feel comfortable using their devices.
Work with the IT Services Coordinator to resolve routine issues and escalate more complex technical concerns.
Document support requests and submit service tickets according to established procedures.
Maintain resident confidentiality and follow applicable privacy requirements, organizational policies, and procedures.
Participate in training and support Ginger Cove’s Quality Assurance Performance Improvement (QAPI) initiatives.
Perform other duties as assigned.

Benefits

Flexible part-time opportunity in a welcoming retirement community.
Hands-on experience providing practical technology support.
Opportunity to make a meaningful difference in residents’ daily lives.
Supportive team environment with opportunities to learn and develop technical skills.
Medical, dental, and vision insurance (full-time employees only).
Retirement plan with employer match.
Paid time off (accrual-based).
Tuition assistance and scholarship programs.
Employee referral bonus program.
Employee discount program.
Employee leadership development.
Annual employee appreciation bonus.
Employee recognition programs.
Additional voluntary (ancillary) benefits.