Resident Support Aide

McLaren Health Care•Port Huron, MI

45d

About The Position

Promotes resident-centered care by providing residents with choices and delivering meal service, housekeeping, and laundry services in a positive and supportive environment. The role supports residents’ nutritional well-being and helps maintain the facility in a neat, clean, safe, and comfortable condition. The aide assists with food preparation and service, resident meal setup, food substitutions, portion control, dietary preferences, food-temperature monitoring, kitchen sanitation, inventory, dishwashing, and transporting food carts as needed. The role also cleans and sanitizes resident and public spaces, maintains supplies and linen, handles waste, performs floor care, and reports equipment problems or hazardous conditions. Laundry duties include washing, drying, transporting, and marking residents’ clothing, while following infection-control procedures and reporting missing items. The position requires adherence to facility safety, sanitation, infection-control, universal-precaution, confidentiality, and chemical-handling procedures. The aide uses PPE, protects residents’ personal health information under HIPAA guidelines, completes required in-services and educational opportunities, and performs other duties as assigned. The role supports Marwood’s mission and professional standards through respectful, empathetic, cooperative, customer-focused conduct and compliance with applicable policies, standards, and regulations.

Requirements

High school diploma or GED.
Ability to communicate in English verbally and in writing.
Team-oriented, with basic math and organizational skills and the ability to work independently and calmly under pressure.
Ability to lift, push, and move equipment and supplies weighing up to 50 pounds.
Ability to use listed equipment, measure quantities of food and liquids, and move through tight spaces around furniture and equipment.
Ability to maneuver vacuums, mops, and other equipment around furniture and equipment.
Ability to stand and walk constantly; bend, lift, squat, and kneel frequently; and climb a three-foot and/or six-foot step ladder.
Ability to focus on and read menus, labels, signs, thermometers, and gauges; distinguish types of food and beverages; and identify a resident from approximately 20 feet away.
Ability to receive verbal instructions, converse with coworkers, residents, and visitors, respond to audible emergency signals and alarms, and answer a phone caller.
Ability to follow food-safety, sanitation, chemical-handling, PPE, infection-control, universal-precaution, safety, and confidentiality procedures.

Nice To Haves

Previous customer service experience.
Previous dining service experience.

Responsibilities

Assist with food preparation and service, including preparing substitutions and helping residents set up meal trays as needed.
Serve food according to portion-control procedures and ensure each resident’s diet and preferences are followed accurately.
Maintain proper food temperatures during service and storage; document food, refrigerator, and freezer temperatures.
Maintain kitchen sanitation and properly store kitchen equipment, food, and supplies.
Assist residents and staff with menu questions, complaints, and concerns; understand modified diets and support residents’ nutritional well-being.
Assist with inventory and supplies, including filling kitchen stock orders as needed.
Clean kitchen work areas and equipment; handle garbage, dishwashing, and cleaning procedures.
Test dish-machine sanitization, document results, and report discrepancies or hazardous conditions to a supervisor or maintenance promptly.
Use chemicals according to written and oral instructions and applicable Safety Data Sheets.
Clean and sanitize assigned areas, including resident rooms, bathrooms, public areas, lounges, offices, nurse’s stations, medication rooms, and conference rooms.
Maintain cleanliness and storage of carts, equipment, and assigned areas; replenish bathroom supplies and remove waste.
Maintain linen supplies and perform routine cleaning tasks such as dusting, vacuuming, mopping, cleaning registers and surfaces, and cleaning shower rooms.
Perform emergency housekeeping when accidents occur and assist with floor-buffering, stripping, and waxing as needed.
Wash, dry, and transport residents’ laundry according to infection-control procedures; mark clothing as needed and report missing items.
Use PPE and follow sanitation, infection-control, universal-precaution, safety, and confidentiality policies.
Complete mandatory in-services and educational opportunities as directed and perform other duties as assigned.
Demonstrate customer-focused, empathetic, professional, respectful, and cooperative conduct in support of residents, coworkers, and healthcare partners.
Comply with McLaren Health System Standards of Conduct, facility policies and procedures, and federal, state, and local regulations.