Resident Services Site Coordinator

Housing Authority of the City of Los Angeles•Los Angeles, CA

3d•Onsite

About The Position

Under general direction, this role coordinates resident service activities, acting as a liaison between the Housing Authority and outside agencies. The position plans, develops, and implements programs to provide human services to low-income, elderly, or handicapped/disabled individuals residing in and around HACLA-owned developments, surrounding communities, or in public/affordable housing. Performs related duties as required.

Requirements

Bachelor's degree in Business or Public Administration, Psychology, Sociology or related field.
Three (3) years of increasingly responsible experience in community or social services delivery providing assistance to a vulnerable population such as the elderly and people with disabilities in any of the following fields: public and/or affordable housing, social welfare, public health, employment service, counseling, vocational guidance, or a related field.
An equivalent combination of education, training and experience.
Excellent oral and written communications skills.
The use of computer software applications.
The use of various office equipment.
Must possess a valid California driver’s license.

Nice To Haves

Demonstrated working knowledge, training and experience of local services for the elderly and people with disabilities.
The ability to communicate fluently in more than one language is a plus.

Responsibilities

Research, develop, and maintain a network of service providers and local community resources to serve as a liaison between the Housing Authority and outside agencies.
Plan, develop, and carry out action plans to provide human services to low-income, elderly, or handicapped/disabled persons.
Provide brief case management, advocacy, and counseling.
Establish and maintain good tenant and staff relations.
Identify and assess individuals who are frail and/or at-risk.
Coordinate annual Resident Self-Assessment.
Collaborate with facility management staff.
Document all incidents related to resident’s condition/situation.
Prepare weekly activity reports and various documents as required by the US Department of Housing and Urban Development.
Organize educational events on available social/health program/service availability, care giver issues, resident rights, etc., by providing workshops, seminars, drug/health fairs.
Establish and maintain visibility within the community through professional networking and advocacy groups.
Attend and actively participate in required Resident Service Coordinator training programs and conferences.