Resident Services Coordinator

Central City Concern•Portland, OR

4d•Onsite

About The Position

The Resident Services Coordinator (RSC) assists residents through resource s and referrals within designated Central City Concern Fair market and Section 8 Communities. Building community is very important to the success of the Resident Service Coordinator. The RSC will hold community events and meetings to help to build cohesion between tenants. This individual works with residents and staff to find solutions to financial and behavioral problems that if not resolved , would jeopardize the resident’s continued housing.

Requirements

Must have a high school diploma or G.E.D.
One year of applicable experience in a supportive housing environment and/or related experience working with people experiencing behavioral health and/or substance abuse issues.
Knowledge of chemical dependency and treatment required.
Must pass a pre-employment drug screen and background check.
Will be required to carry an agency cell phone for work use.
If required to drive, must pass a DMV background check and be designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety Policy.
If required to drive, must pass an initial driver’s training within 60 days of being an approved driver and continued recertification training.
Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects and climb stairs with no or reasonable accommodation.
Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
Must adhere to agency’s non-discrimination policies.
Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.

Nice To Haves

Advanced education is desirable.
Experience working with people who experience mental illness preferred.
Valid driver’s license preferred.

Responsibilities

Identify resident issues; provide links to resources assisting resident with continued housing.
Mediation of neighbor disputes and tenant/landlord disputes are the responsibility of the RSC.
Assist and support residents by information sharing and educating residents about building rules and policies.
Serve as liaison from specific housing program/residency to service providers, including those directly associated with resident.
Establish and maintain ongoing communications with Portfolio Manager, working with residents to maintain housing and establish and maintain ongoing communications with Client/Resident Monitors.
Network with agencies in the community to assist linking residents to resources and participate and help coordinate a monthly tenant council meeting.
Maintain activity log reflecting resident interaction and prepare required reports in an accurate manner.
Interview all applicants prior to move in to complete basic needs assessment, ensure they meet building criteria and understand your role in the community in assisting them in meeting their needs.
Follow up regularly with residents to ensure they are getting these needs met.
Refer to employment opportunities, supported employment, benefits and entitlements, medical and mental health resources as needed and or desired by the resident.
Function as part of a team providing supportive housing and report to various job sites as directed by supervisor.
Respond to and investigate resident reports of building, community, CCC Process and Procedures and CCC employee issues that arise directly related to the building(s) you are responsible for.
Create and execute community programs and activities within the building including but not limited to ready to rent, financial literacy, neighborhood safety, potlucks, movie nights and community meetings.
Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
Participate as requested in Resident Quality Improvement Council.
Perform other duties as assigned.