Resident Services Coordinator

KEO Management•Dayton, OH

4d•Onsite

About The Position

We are seeking a highly organized, dependable, and service-oriented person with great communication skills to help support our residents, maintenance team, and office operations. This is a full-time, in-person role, based out of our office (not on property). You will help answer calls, coordinate maintenance requests, keep records updated, and make sure important details do not fall through the cracks. We are looking for someone who enjoys helping people, likes staying organized, and takes pride in following through. Most of your day will involve resident communication, maintenance coordination, and office administration.

Requirements

Take pride in being reliable
Communicate well and professionally over the phone
Write clear, professional emails and text messages
Enjoy helping people solve problems
Keep good notes and accurate records
Follow through without needing constant reminders

Nice To Haves

Property management experience is helpful but not required.

Responsibilities

Answer incoming calls and help callers get to the right solution
Respond to emails and text messages from residents, prospects, and others
Help resolve basic resident questions and concerns, and escalate issues when needed
Create, triage, assign, and follow up on work orders
Keep residents updated on maintenance requests and follow up with residents after maintenance work is completed
Send resident notices, announcements, surveys, and lease renewal reminders
Track utility bills, vacant unit utilities, and resident insurance records
Pick up and distribute mail
Record resident checks and make bank deposits
Manage key logs, key boxes, office supplies, and basic office records
Use tools such as AppFolio, Dialpad, spreadsheets, and shared task lists to keep communication and records organized.