Resident Services Coordinator

RPM Living • Minneapolis, MN

1d • Hybrid

About The Position

The Resident Services Coordinator assists the Community Manager in overseeing the day-to-day operations of an apartment community, or communities, with resident relations issues, performances a variety of administrative/clerical duties, and has primary responsibility for any resident concerns being addressed.

Requirements

• High school diploma or equivalent; or one year of related experience
• Knowledge of property operations, marketing principles and practices.
• Knowledge of principals and methods for showing, promoting, and selling products of services; this includes marketing strategy and tactics, product demonstration, and sales techniques.
• Knowledge of business and management principles involved in strategic planning, resource allocation, planning and organization, and coordinator of people and resources.
• Skilled with computer hardware and software including, Yardi 7s, Microsoft Office Suite, and industry specific software
• Skilled with document design for resident communication pieces and flyers.
• Skilled in Social Media content creation.
• Ability to communicate effectively verbally and in writing
• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Nice To Haves

• A valid driver’s license is preferred

Responsibilities

• Oversee all aspects of the resident experience
• Offer a professional, yet friendly, atmosphere in the leasing office
• Maintain awareness of the property competitors and contribute ideas to the Property Manager to improve resident retention and satisfaction
• Contact and follow up on renewals, new residents, and work orders
• Answer and handle incoming issues from current residents always offering excellent service
• Create a renewal program to optimize leas renewals and decrease resident turnover
• Create ideas for marketing and events and assist in successful execution of these events
• Plan fun activities for residents
• Develop and execute strategies for optimizing online reputation and resident satisfaction surveys in accordance with goals set by Community Manager
• Must be available for after hours for resident relations and other activities
• Perform other duties and projects as assigned by manager

Benefits

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED