Resident Services Coordinator

2LIFE COMMUNITIES•Boston, MA

6h•Onsite

About The Position

The Resident Services Coordinator plays a vital role in enhancing the everyday lives of our residents. In this position, you’ll be a trusted advocate and resource—supporting residents and their families as they navigate life’s challenges, connect to meaningful services, and feel truly at home in our community. From helping resolve tenancy concerns to ensuring every voice is heard and followed up on, your work will directly contribute to a safe, supportive, and compassionate environment where residents can thrive.

Requirements

Experience working with older adults
General computer literacy with Microsoft Office products and database software

Nice To Haves

A Master's or BA Degree, with a concentration in Social Work, Gerontology, or other related fields, is preferred.
Resident Services Coordinator Certification or willingness to attain this within the first year of employment
Bilingual in Russian is highly preferred

Responsibilities

Conduct periodic assessments of residents’ social, psychological, cognitive, and physical status and develop a plan to address needs
Advocate on behalf of residents for adequate, timely, and cost-effective provision of services
Participate in Housing and Health Care Integration Initiatives
Respond to resident emergency calls with other staff (during scheduled work hours)
Educate, assist, and advise residents and their families of available services and resources, both within 2Live Communities and in the community
Pursue avenues for additional services through private, local, state, and federal sources
Document and maintain confidential files of all significant contacts with residents, social service providers, medical providers, families, and for HUD reporting
Coordinate care across medical providers for residents and ensure a safe transition in the discharge planning with residents, families, and hospital or rehab team