Resident Services Coordinator

Monarch Communities•Paramus, NJ

1d•Onsite

About The Position

The Resident Services Coordinator will report to the Health & Wellness Director. This position is an exempt, salaried position. Responsible to lead and direct the delivery of non-clinical resident care, ensuring exceptional quality and services, while maintaining compliance with Federal, State, and local regulations, as well as the company’s mission, policies and procedures.

Requirements

Prior experience and knowledge of caring for people with Alzheimer’s or other related dementias required
Must have current First Aid and CPR certification as required by State
Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications

Nice To Haves

Degree in a related field (health care, social services, therapeutic recreation) preferred

Responsibilities

Oversees resident care team members to include hiring, training, and onboarding
Provide direct day to day oversight of resident care and ensure service plans are followed
Partner with the Health & Wellness Director to create and update resident service plans for residents and to identify and proactively respond to changes in condition and service needs
Develop, monitor, and adjust work schedules for the team to ensure adequate staffing to meet service standards and regulatory requirements; ensure appropriate resources to deliver outstanding resident care while effectively managing salary expenses
Implement and monitor safety protocols
Maintain continuous and proactive communications with residents’ family members to promote open dialogue and timely sharing of important information; serve as the first point of contact for residents and family questions and concerns
Play a leadership role in creating and maintaining resident profiles to establish an understanding of their histories, preferences, and hobbies, and incorporate them into daily interactions and activities
Implement and monitor adherence to policies and procedures and external regulatory requirements; address issues quickly to ensure consistent compliance
Develops and manages care team scheduling
Procures resident supplies
Participates in and attends all in-service training as scheduled
Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
Other duties as assigned

Benefits

Health Insurance: Medical/Rx, Dental, and Vision
Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability
Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
FSA (Commuter/Parking)
Employee Assistance Program (EAP)
401(k) Retirement with Company Match
Paid Time Off (PTO) and Holidays
Tuition Reimbursement
Employee Referral Bonus
Resident Referral Bonus