Resident Services Coordinator

AAM Brand • Queen Creek, AZ

12h • Onsite

About The Position

Harvest at Queen Creek, AZ is a large master-planned residential community. It features community gardens, orchards, parks, and trails, along with amenities like pools, a lake, and a central gathering space called The Grange, all aimed at fostering an active, connected, and family-friendly lifestyle. We’re looking for a dynamic, customer-focused professional to deliver exceptional front desk service—greeting residents and guests, managing calls, and supporting daily operations. Responsible for answering the phone lines, managing the front entrance and maintaining the reception desk through utilizing excellent customer service skills to assist the needs of homeowners, visitors, vendors and inbound callers.

Requirements

• Ability to multitask while staying focused and detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization skills.
• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
• Ability to interact and work positively and effectively with residents and staff at all levels.
• Ability to deal with customer service requests in a professional and timely manner.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Responsibilities

• Partners with Community Manager to effectively manage the pavilion area.
• Filter inbound calls and execute appropriate assistance for all residents, board members and AAM employees.
• Retrieves and distributes all voice mails left with front reception.
• Greets all homeowners and determines their immediate needs.
• Monitors pickups/deliveries.
• Performs other related duties as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees