Resident Services Manager - Aspire at West Campus (Student Living)

Greystar•Iowa City, IA

11d•Onsite

About The Position

The Resident Services Manager at Aspire at West Campus manages customer support for residents, providing assistance with service requests, accounting and rental issues, and other resident-related functions. The role supports community goals for resident satisfaction and retention by resolving concerns promptly, responding to questions about rent and fees, and coordinating resident communications and events. The position also supports day-to-day community operations by monitoring the appearance of the leasing office, tour path, model units, landscaping, and vacancies; following up on incident reports and lease violations; and, where applicable, overseeing the Community Assistant Program.

Responsibilities

Achieve resident satisfaction and retention goals by resolving resident complaints and concerns promptly and answering questions about rent and fee payments.
Complete call-backs on all service requests within 24 hours to ensure customer satisfaction.
Develop, produce, and coordinate resident communications, including newsletters, surveys, lease violation letters, and other resident communications.
Manage roommate matching and assign wait-list leases as needed.
Organize and coordinate resident functions, including parties, birthday cards, welcome parties, unit visits, and other directed events.
Evaluate the appearance and curb appeal of the landscape, office environment, and vacancies daily, and ensure the leasing office, tour path, and model units are ready for showings each day.
Oversee the Community Assistant Program where applicable.
Review Courtesy Officer nightly reports, follow up on incident reports and lease violation notices as necessary, and ensure the leasing office is secured for the evening.
Check the answering service throughout the day for messages and return calls as necessary.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs, in addition to base salary.