Resident Services Coordinator for Senior Services

Boulder Housing Partners • Boulder, CO

2d • $25 - $29

About The Position

The Resident Services Coordinator supports healthy, thriving communities by developing and implementing programs and services that improve the quality of life for senior residents, people with disabilities, and formerly homeless residents in BHP housing communities. Reporting to the Resident Services Manager, the coordinator assesses individual and community strengths and needs, designs services to address those needs, and provides case management to help older adults age in place. The role also connects residents with service providers through information, referrals, and coordination of community services.

The position provides individual service coordination, develops and monitors educational, social-service, health and safety, and recreation programs, and promotes community building and resident leadership. It collaborates with BHP staff, property managers, community organizations, service providers, residents, and families. The role also maintains program plans and reports, participates in team meetings and professional activities, and supports BHP’s mission, values, and safety standards.

The stated hiring range is $25–$29 per hour or $52,000–$60,320 per year, depending on qualifications. Applications are accepted through November 3, 2026.

Requirements

• Bachelor’s degree and two or more years of experience in service coordination and/or human services, or equivalent.
• Knowledge of community resources and ability to foster positive relationships with community partners.
• Knowledge of and/or experience working with people with special needs, including people with disabilities, people who have experienced homelessness, and seniors.
• Knowledge of state and federal benefits, including Medicaid, Medicare supplemental plans, Old Age Pension, Social Security Income, and Social Security Disability Income.
• Demonstrated time-management and organizational skills.
• Knowledge and use of good customer-service skills.
• Ability to work independently and complete a complex workload without close supervision.
• Familiarity with computer programs such as Word, Excel, and Outlook.
• Valid Colorado driver’s license and an acceptable motor vehicle record.
• Acceptable background information, including criminal history.

Nice To Haves

• Master of Social Work (MSW) degree strongly preferred; a degree in gerontology, psychobiology, counseling, or a related field.
• Demonstrated ability to advocate, organize, problem-solve, and produce results in a professional environment.
• Knowledge of community-building principles and processes.
• Knowledge of mental health.
• Bilingual in English and Spanish.

Responsibilities

• Conduct needs assessments to identify residents’ social, health, and wellness needs, and develop individual service plans.
• Provide information and assistance with applications for public benefits and entitlements.
• Provide case management and connect residents with appropriate community resources and services.
• Coordinate with BHP staff, site teams, service providers, and family members regarding residents’ needs and status.
• Assist property managers with lease and building community issues.
• Maintain an annual work plan, monthly program reports, and reports on outcome measures.
• Coordinate activities for interns or volunteers as assigned.
• Develop, implement, support, and monitor educational, social-service, health and safety, and recreation programs for residents.
• Support community organizations in providing effective onsite programming.
• Assess residents’ program needs through surveys, needs assessments, and community meetings.
• Research and develop partnerships with community service providers.
• Collaborate with BHP’s Activities Coordinator to plan and organize activities that promote resident activity and community health.
• Coordinate, publicize, and promote programs.
• Serve on community planning boards and participate in professional organizations when appropriate.
• Conduct individual assessment interviews and community meetings to identify personal and community needs and assets and encourage resident participation in problem-solving and programming.
• Help residents create informal support networks with family and friends and encourage community contributions through volunteer opportunities.
• Promote communication and community building through newsletters, written announcements, educational programs, and community meetings.
• Participate in BHP team meetings addressing community, maintenance, and resident issues.
• Work with other BHP departments to develop policies and procedures that promote resident cooperation and lease compliance.
• Represent BHP in professional organizations, meetings, and public speaking events.
• Perform related duties as assigned to support departmental and organizational needs.
• Maintain regular, predictable attendance and demonstrate professionalism, integrity, customer service, and support for BHP’s mission, values, and safety standards.

Benefits

• Medical, dental, and vision health plans.
• Retirement benefits including a PERA defined benefit plan, 401(k), and 457 plans.
• Paid life insurance.
• Employee wellness program.
• Paid long-term disability.
• 13 paid holidays per year, plus vacation and sick leave.
• Select Summer Fridays off, if applicable.
• Flexible schedules and training opportunities through work-life programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level